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- Tasks: Supervise housekeeping, ensuring top-notch cleanliness and mentoring staff.
- Company: Monarch House offers luxury serviced apartments in a prime Kensington location.
- Benefits: Enjoy competitive salary, training opportunities, social activities, and a referral scheme.
- Other info: Flexible shifts and a supportive work culture await you!
- Why this job: Join a passionate team dedicated to creating memorable guest experiences in a vibrant environment.
- Qualifications: 1 year of supervisory experience in a 4/5-star property; excellent English skills required.
The predicted salary is between 30000 - 42000 £ per year.
Monarch House has everything you need to create your home away from home. Perfectly situated on Kensington High Street just across the way from Holland Park, Monarch House is a collection of one, two, three and four bedroom 4* luxury service apartments that offer comfort, calm and convenience to all.
We are looking for a passionate and driven Housekeeping Supervisor to join our wonderful team at Monarch House delivering excellent standards and memorable experiences for our guests.
What you'll do:
- Work closely with the Housekeeping Management Team to ensure the smooth running of the departments.
- Focus on checking guest bedrooms to ensure high standards of cleanliness are maintained.
- Supervise, mentor and develop the Room Attendants assigned to your section.
- Conduct training and ensure hotel policies and procedures, including health and safety requirements, are adhered to.
- Assist with the management of stock, reporting loss, discrepancies and order requirements.
- Pay special attention to any additional cleaning or maintenance required in all rooms, including areas specific to outside contractors (such as window cleaning).
Who you are:
- Minimum of 1 year's experience as a Housekeeping Supervisor in a 4/5* property.
- Excellent spoken and written English.
- Polite, professional, friendly and confident in approach.
- Able to work 5 days out of 7, and may be required to work different shifts.
- IT literate, comfortable working with Opera and Triton.
- Well-organised, and able to remain calm under pressure.
What we will offer you:
- Excellent Training and Career Development opportunities.
- Competitive Salary.
- Award and Recognition Programs.
- Service charge and benefits.
- Social Activities.
- Dry cleaning facilities.
- Lucrative referral scheme.
Contact Detail:
Monarch House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of luxury service apartments. Research Monarch House and understand their unique offerings, as this will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Monarch House on platforms like LinkedIn. They can provide insights into the company culture and what they value in a Housekeeping Supervisor, which can give you an edge.
✨Tip Number 3
Prepare to discuss your experience in training and mentoring staff. Be ready to share specific examples of how you've developed team members in previous roles, as this is a key responsibility for the position.
✨Tip Number 4
Showcase your IT skills, especially with systems like Opera and Triton. If you have experience with these or similar software, be prepared to discuss how you've used them to improve efficiency in your previous roles.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Housekeeping Supervisor, particularly in 4/5* properties. Emphasise your skills in supervising staff, maintaining cleanliness standards, and any training you have conducted.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering excellent guest experiences. Mention specific examples of how you've maintained high standards in previous roles.
Highlight Relevant Skills: In your application, emphasise your IT literacy, especially with systems like Opera and Triton. Also, mention your ability to remain calm under pressure and your organisational skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in housekeeping.
How to prepare for a job interview at Monarch House
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Housekeeping Supervisor, you'll be leading a team. Be prepared to discuss your experience in mentoring and developing staff. Highlight any training initiatives you've implemented or how you've handled challenges within a team.
✨Know the Standards
Familiarise yourself with the cleanliness standards expected in a 4/5* property. Be ready to discuss how you ensure these standards are met and maintained, as well as any relevant health and safety protocols you follow.
✨Be IT Savvy
Since the role requires familiarity with systems like Opera and Triton, brush up on your IT skills. If you have experience with these systems, mention it, and if not, show your willingness to learn and adapt quickly.