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- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a knack for fault finding in electrical and mechanical systems.
- Other info: Exciting opportunities for progression and employee discounts await you!
The predicted salary is between 30000 - 42000 £ per year.
With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer’s property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel to customer locations.
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits What we Offer- 25 days holiday + bank holidays
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team
- Employee discounts and staff incentives
Water Softener Service Engineer in Peterborough employer: Monarch Airlines
Contact Detail:
Monarch Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Peterborough
✨Tip Number 1
Get to know the company! Research Monarch Water and their products. When you show up for an interview, drop in some knowledge about their water softeners and how they operate. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Brush up on your technical skills! Make sure you’re comfortable with fault finding on both electrical and mechanical systems. If you can, try to get hands-on experience or even watch some tutorials online to refresh your memory.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at Monarch Water. Let’s get you started on this exciting journey!
We think you need these skills to ace Water Softener Service Engineer in Peterborough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share some examples!
Get Technical: Since this role involves fault finding on both electrical and mechanical systems, don’t shy away from showcasing your technical know-how. Mention any relevant experience or training that makes you a great fit for diagnosing and solving problems.
Be Organised: We love a well-organised candidate! In your application, talk about how you manage your workload and keep track of parts stock. This will show us that you’re disciplined and ready to handle the daily demands of the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our fantastic team as soon as possible!
How to prepare for a job interview at Monarch Airlines
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest products in the market. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in delivering excellent service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their satisfaction.
✨Problem-Solving Mindset
Prepare to showcase your fault-finding skills. You might be asked to solve hypothetical problems during the interview, so practice articulating your thought process when diagnosing issues. Highlight your ability to think on your feet and come up with effective solutions.
✨Show Your Team Spirit
Monarch Water values teamwork, so be ready to discuss how you work well with others. Share examples of successful collaborations and how you contribute to a positive team environment. This will show that you can thrive both independently and as part of a high-performing team.
