At a Glance
- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Other info: Exciting opportunities for progression and employee discounts await you!
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a knack for fault finding in electrical and mechanical systems.
The predicted salary is between 34610 - 42301 £ per year.
With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners.
At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office.
We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties.
Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills.
You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role
- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer’s property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
Requirements
Skills Required
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel customer locations
- Are You
• Technically minded, looking for your next new challenge?
• Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits
What we Offer
- 25 days holiday + bank holidays
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team
- Employee discounts and staff incentives
- #J-18808-Ljbffr
Water Softener Service Engineer in Marlow employer: Monarch Airlines
Monarch Water is an exceptional employer, offering a dynamic work environment in Diss where innovation meets customer service excellence. With over 50 years of industry leadership, we provide our Water Softener Service Engineers with comprehensive training, a clear career progression path, and a supportive team culture that values both individual contributions and collaborative success. Enjoy competitive benefits including generous holiday allowances, all necessary equipment, and employee discounts, making it a rewarding place to grow your career while delivering top-notch service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Water Softener Service Engineer in Marlow
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Water Softener Service Engineer in Marlow
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Monarch Airlines's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Monarch Airlines. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Monarch Airlines
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Monarch Airlines.
