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For Companies At a Glance
- Tasks: Diagnose and repair water softeners while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training.
- Other info: Great career progression opportunities and employee discounts await you!
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a knack for problem-solving in technical environments.
The predicted salary is between 30000 - 40000 £ per year.
With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role
- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer’s property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
Requirements Skills Required
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel to customer locations.
Are You
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
Benefits What we Offer
- 25 days holiday + bank holidays.
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme.
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team.
- Employee discounts and staff incentives.
If this sounds like you, we would love you to join our fantastic team.
Water Softener Service Engineer in Banbury employer: Monarch Airlines
Contact Detail:
Monarch Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Banbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Monarch Water. A personal connection can give you the inside scoop and help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with fault finding and customer service. Show them you’re not just technically minded but also passionate about helping customers.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During the interview, share specific examples of how you’ve tackled challenges in the past. This will demonstrate your ability to deliver that industry-leading first-time fix rate they’re after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Monarch Water. Let’s get you that job!
We think you need these skills to ace Water Softener Service Engineer in Banbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key to delivering that world-class service we pride ourselves on.
Be Specific About Your Technical Skills: When detailing your experience, be specific about your fault-finding skills and any relevant technical knowledge. We love candidates who can demonstrate their ability to tackle both electrical and mechanical issues head-on.
Keep It Organised and Clear: Your application should be well-structured and easy to read. Use bullet points where necessary and make sure to proofread for any typos. We appreciate attention to detail, and a tidy application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Monarch Airlines
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest products in the market. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in delivering excellent service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their satisfaction.
✨Show Your Problem-Solving Skills
Prepare to talk about times when you've diagnosed and solved problems, especially in mechanical or electrical contexts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Be Organised and Disciplined
As a Water Softener Service Engineer, you'll need to manage your workload effectively. Share how you prioritise tasks and keep track of your daily responsibilities. Mention any tools or methods you use to stay organised, as this will align with the company's expectations.