Catering Lead - Dietary - Full Time

Be part of something bigger

At Monadnock Community Hospital, you'll be part of something bigger than a job. For more than 100 years, MCH has been a trusted pillar of the Monadnock Region, providing exceptional care and service to our community. Our mission is rooted in compassion, hospitality, and a commitment to serving others, and every employee plays an important role in creating a positive experience for patients, visitors, providers, and colleagues.

Benefits That Support You And Your Family

Health & Wellness

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Hospital Indemnity Insurance
• Lifestyle Spending Account
• Pet Insurance
• Free membership to a local gym
  

Financial & Security Benefits

• Retirement savings plan
• Identity Theft Protection
• Identity Theft, Security & Devices Insurance
• Nursing Loan Assistance
• Childcare Subsidy
• Caring for Coworkers Assistance Fund
  

Professional Growth & Education

• Professional development and training opportunities
• Scholarship opportunities
• Tuition reimbursement
  

Work-Life Balance

• Generous paid time off plans
• Supportive team environment
• Opportunities for career growth and advancement
• A positive workplace culture dedicated to employee well-being
  

If you are passionate about customer service, enjoy creating memorable experiences, and want to be part of a mission-driven organization that has served the community for more than a century, Join Monadnock Community Hospital and help us continue our tradition of caring for our community, one connection at a time.

Responsibilities

• Key Responsibilities
• Coordinate and manage all catering requests through the catering ordering system, reviewing service needs, delivery locations, event dates, and timelines.
• Schedule, organize, and prepare catering orders to ensure timely and accurate delivery.
• Assemble and stage nonperishable supplies, service ware, and catering materials in advance of scheduled events.
• Deliver food, beverages, and catering supplies to designated hospital locations in a timely and professional manner.
• Set up catering displays with attention to presentation, organization, and customer expectations.
• Ensure all necessary condiments, utensils, serving pieces, and supplies are available for each event.
• Monitor catering services and provide prompt, courteous assistance to customers throughout events as needed.
• Coordinate the use of specialty linens, china, rental equipment, and other event-related supplies.
• Perform post-event cleanup and retrieve catering equipment at the scheduled pickup time.
• Maintain ongoing communication with customers regarding event details, service needs, and future catering arrangements.
• Serve as a primary point of contact for catering inquiries, order requests, and event planning support.
• Maintain accurate records of catering services and complete billing and invoice documentation.
• Ensure all catering areas, workspaces, storage locations, and equipment remain clean, organized, and properly maintained.
• Maintain a professional appearance and promote exceptional customer service at all times.
• Assist with inventory management, stocking supplies, and monitoring product availability.
• Support food preparation activities and ensure proper food handling and storage practices.
• Transport and distribute food, supplies, equipment, and materials throughout the hospital as needed.
• Assist with dishwashing and sanitation duties, including cleaning dishes, glassware, silverware, utensils, pots, and pans.
• Respond professionally to customer questions, concerns, and service-related issues.
• Participate in required training programs, including food safety, allergen awareness, customer service, and workplace safety.
• Adhere to all food safety, sanitation, infection prevention, and HACCP standards.
• Comply with all hospital safety, risk management, and regulatory requirements.
• Report accidents, injuries, safety hazards, or incidents promptly and according to policy.
• Participate in safety meetings, training sessions, and quality improvement initiatives.
• Collaborate effectively with Food & Nutrition Services team members and other hospital departments.
• Perform additional duties and responsibilities as assigned to support departmental and organizational needs.
• Desired Qualities
• Strong customer service and hospitality mindset
• Excellent organizational and time management skills
• Ability to work independently while managing multiple priorities
• Attention to detail and commitment to quality
• Professional, positive, and team-oriented attitude
• Ability to thrive in a fast-paced healthcare environment
• Commitment to serving patients, visitors, and colleagues with courtesy and respect
• Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
  

And More

• Other duties as assigned.
  

Requirements

• Valid driver’s license required.
• ServSafe Manager certification required within 6 months of hire.
• Ability to work a flexible, varied schedule to accommodate morning, evening or weekend events.
• Physical requirements: Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours)
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds
  

Additional Competencies And Skills

• Candidates may acquire these skills through on-the-job training*
• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance. Maintains a positive attitude.
• Must comply with any dress code requirements.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.
  

Working Hours

• This is a full time position
• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates
  

Salary

Competitive salary based on experience.

Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high-quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well-being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.

MCH offers a supportive and collaborative work environment. If you're a passionate and team-oriented individual seeking a rewarding career,

Travel Details 75 Char

• Occasional travel to satellite campus locations and offsite events
• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates
  

Licenses And Certifications

ServSafe Manager certification required within 6 months of hire