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For Companies At a Glance
- Tasks: Be the go-to person for customers during their vehicle service and ensure top-notch experiences.
- Company: Join a family-run business with a supportive and rewarding culture.
- Benefits: Competitive salary, 30 days annual leave, and great perks.
- Why this job: Make a real difference in customer satisfaction while working in the automotive industry.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Opportunity to grow in a dynamic environment with a focus on teamwork.
The predicted salary is between 29206 - 33700 £ per year.
As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
The Role
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen's brand and service standards.
To be successful in this role, you'll have:
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn't essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Mon Motors Benefits
As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:
- Competitive salary: Basic £29,206 + up to £5,416 OTE
- 30 days annual leave (22 days + 8)
Volkswagen Service Advisor in Bath employer: Mon Motors
Contact Detail:
Mon Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volkswagen Service Advisor in Bath
✨Tip Number 1
Get to know the company! Research Volkswagen and Mon Motors to understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be chatting with customers all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or schedules in previous roles. This will demonstrate that you can keep everything running smoothly at the dealership.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Mon Motors family. Good luck!
We think you need these skills to ace Volkswagen Service Advisor in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight any customer service experience, especially in the automotive industry, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to work with us at Volkswagen. Be genuine and let your personality come through.
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or how you’ve handled customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mon Motors
✨Know Your Stuff
Before the interview, brush up on Volkswagen's brand values and service standards. Familiarise yourself with their vehicles and common service issues. This will show your genuine interest in the role and help you answer questions confidently.
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your passion for delivering outstanding service.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer interactions and service management. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
