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For Companies At a Glance
- Tasks: Be the go-to person for customers during their vehicle service, ensuring a top-notch experience.
- Company: Join a family-run business that values support and teamwork.
- Benefits: Competitive salary, generous annual leave, and a rewarding work environment.
- Why this job: Make a real difference in customer satisfaction while working in the automotive industry.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Great opportunities for personal growth and development in a dynamic setting.
The predicted salary is between 29206 - 33722 £ per year.
As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
The Role
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen's brand and service standards.
To be successful in this role, you'll have:
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn't essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Mon Motors Benefits
As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:
- Competitive salary: Basic £29,206 + up to £5,416 OTE
- 30 days annual leave (22 days + 8 bank holidays)
Pensions Services Specialist in Bath employer: Mon Motors
Contact Detail:
Mon Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Services Specialist in Bath
✨Tip Number 1
Get to know the company inside out! Research Mon Motors and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers regularly, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during your interview about how they manage service operations. This not only shows your interest but also gives you insight into their processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Pensions Services Specialist in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Services Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how your background makes you a great fit for the role. Keep it engaging and personal – we love a good story!
Show Off Your Skills: In your application, don’t forget to showcase your excellent administration and communication skills. Give us examples of how you've managed customer interactions or scheduling in the past. We’re all about those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mon Motors
✨Know Your Stuff
Before the interview, make sure you understand the role of a Pensions Services Specialist inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer interactions and providing quotes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've excelled in similar situations. Think of times when you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your passion for delivering exceptional service, which is crucial for success in this role.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the training process, or how success is measured in the role. It shows that you're engaged and eager to learn more about the company and its culture.
✨Dress the Part
First impressions matter, so make sure you dress appropriately for the interview. Aim for smart-casual attire that reflects the professional environment of the automotive industry. Looking polished will not only boost your confidence but also convey that you take the opportunity seriously.
