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- Tasks: Be the go-to person for customers during their vehicle service experience.
- Company: Join a family-run business with a supportive and rewarding culture.
- Benefits: Competitive salary, generous annual leave, and a great benefits package.
- Why this job: Make a real difference in customer satisfaction while working in the automotive industry.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 29206 - 34722 £ per year.
As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
The Role
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen's brand and service standards.
To be successful in this role, you'll have:
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn't essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Mon Motors Benefits
As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:
- Competitive salary: Basic £29,206 + up to £5,416 OTE
- 30 days annual leave (22 days + 8)
Pensions Services Associate in Bath employer: Mon Motors
Contact Detail:
Mon Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Services Associate in Bath
✨Tip Number 1
Get to know the company! Research Mon Motors and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Pensions Services Associate, you'll need to interact with customers regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or handled customer queries efficiently. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Let's get you that job!
We think you need these skills to ace Pensions Services Associate in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Services Associate role. Highlight any relevant experience, especially in customer service or administration, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and explain why you’d be a great fit for our team at StudySmarter.
Showcase Your Organisational Skills: Since this role requires strong organisational skills, mention any experiences where you’ve successfully managed multiple tasks or schedules. We love seeing how you keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mon Motors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Pensions Services Associate role. Familiarise yourself with the key responsibilities, like managing customer interactions and ensuring service standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for providing outstanding service.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You could even do a mock interview with a friend or family member. This will help you feel more comfortable and articulate during the actual interview, allowing you to focus on showcasing your skills and personality.
