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For Companies At a Glance
- Tasks: Be the go-to person for customers during their vehicle service and ensure a top-notch experience.
- Company: Join a family-run business that values support and teamwork.
- Benefits: Competitive salary, generous annual leave, and a rewarding work environment.
- Why this job: Make a real difference in customer satisfaction while working in the automotive industry.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Great opportunity for career growth in a dynamic and supportive setting.
The predicted salary is between 29206 - 34622 £ per year.
As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
The Role
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen's brand and service standards.
To be successful in this role, you'll have:
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn't essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Mon Motors Benefits
As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:
- Competitive salary: Basic £29,206 + up to £5,416 OTE
- 30 days annual leave (22 days + 8)
Customer Service Specialist - Automotive Brands in Bath employer: Mon Motors
Contact Detail:
Mon Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Automotive Brands in Bath
✨Tip Number 1
Get to know the company inside out! Research Mon Motors and their values, especially their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to interact with customers and colleagues alike. Role-play common scenarios or questions you might face during the interview to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or schedules in previous roles. This will demonstrate your ability to handle the busy environment of a service advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Specialist - Automotive Brands in Bath
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your genuine enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past, especially if you have experience in the automotive industry!
Be Organised and Detail-Oriented: Make sure your application is well-structured and free from errors. We love attention to detail, so double-check your spelling and grammar. A tidy application reflects your organisational skills, which are crucial for this role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you fit into our team and what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Mon Motors
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with Volkswagen's brand values and service standards, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or upsell additional services. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Showcase Your Skills
Be ready to highlight your administration, communication, and organisational skills. Prepare specific examples from your past experiences that showcase how you've successfully managed customer interactions or scheduling. This will help the interviewers see how you can add value to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
