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For Companies At a Glance
- Tasks: Be the go-to person for customers during their vehicle service experience.
- Company: Join a family-run business with a supportive and rewarding culture.
- Benefits: Competitive salary, 30 days annual leave, and great perks.
- Why this job: Make a real difference in customer experiences while working in the automotive industry.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Opportunity to grow in a dynamic environment with a focus on teamwork.
The predicted salary is between 29206 - 34622 £ per year.
As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
The Role
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen's brand and service standards.
To be successful in this role, you'll have:
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn't essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Mon Motors Benefits
As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:
- Competitive salary: Basic £29,206 + up to £5,416 OTE
- 30 days annual leave (22 days + 8 bank holidays)
Client Service Specialist - Pension in Bath employer: Mon Motors
Contact Detail:
Mon Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist - Pension in Bath
✨Tip Number 1
Get to know the company inside out! Research Mon Motors and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can clearly articulate your thoughts and experiences. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Client Service Specialist role.
We think you need these skills to ace Client Service Specialist - Pension in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since communication is key in this role, don’t shy away from showcasing your interpersonal skills. Use clear and concise language in your application to demonstrate how you can effectively interact with customers and colleagues alike.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as these can give a poor impression. We love candidates who show they care about accuracy and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mon Motors
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Service Specialist in the automotive industry. Familiarise yourself with Volkswagen's brand values and service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you managed customer enquiries or resolved issues effectively. This will highlight your communication and interpersonal skills.
✨Be Organised
Bring along any necessary documents, like your CV and references, neatly organised. Also, prepare a list of questions to ask about the company and the role. This shows that you're proactive and serious about the opportunity, which can really impress the interviewers.
✨Upselling is Key
Since part of the job involves identifying and upselling additional work, think of ways you can demonstrate your ability to do this. Prepare a few examples from previous roles where you successfully upsold products or services. This will show that you understand the importance of maximising customer satisfaction while also contributing to the business.
