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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience.
- Company: Join a family-run dealership with a supportive atmosphere.
- Benefits: Competitive salary, generous annual leave, and a rewarding work environment.
- Why this job: Make a difference in customer experiences while working in the automotive industry.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 29206 - 34722 £ per year.
As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
The Role
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen's brand and service standards.
To be successful in this role, you'll have:
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn't essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Mon Motors Benefits
As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:
- Competitive salary: Basic £29,206 + up to £5,416 OTE
- 30 days annual leave (22 days + 8 bank holidays)
Automotive Service Advisor / Customer Service in Bath employer: Mon Motors
Contact Detail:
Mon Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor / Customer Service in Bath
✨Tip Number 1
Get to know the company inside out! Research Mon Motors and understand their values, services, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional customer service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the dealership, so role-play common customer scenarios with a friend. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Don’t forget to highlight your organisational skills! Think of examples from your past experiences where you juggled multiple tasks or managed schedules effectively. This will show them you can keep everything running smoothly in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mon Motors family. So, get your application in and let’s make it happen!
We think you need these skills to ace Automotive Service Advisor / Customer Service in Bath
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in the automotive industry. We want to see how you’ve gone above and beyond to ensure customers are happy!
Be Organised and Detail-Oriented: Since this role involves managing various tasks and details, it’s crucial to demonstrate your organisational skills. Share examples of how you’ve kept things running smoothly in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. We love seeing genuine interest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mon Motors
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with Volkswagen's brand values and service standards, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've successfully managed customer interactions or upsold services. This will help you articulate your experiences clearly and demonstrate your skills effectively.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, focus on how you convey information clearly and concisely. Use examples from your past roles to illustrate how you've handled customer queries or resolved issues, highlighting your interpersonal skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
