At a Glance
- Tasks: Support Account Managers in delivering top-notch client service and managing accounts effectively.
- Company: Join Omnicom Media, a leader in innovative marketing solutions.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Other info: Work in a collaborative office environment with a focus on inclusivity and talent development.
- Why this job: Be part of a creative team that drives impactful marketing strategies across digital channels.
- Qualifications: Strong organisational skills and a passion for digital marketing are essential.
The predicted salary is between 39600 - 48400 £ per year.
Role Description
You will largely support the Account Managers and Account Directors in the day-to-day running of their accounts but for any smaller accounts assigned to you, you will ensure that our clients are serviced in a proactive, professional and timely manner. By executing strong project and process management, you will also work closely with the internal craft teams to ensure smooth delivery of all planned tasks, reporting progress back to the account leads and clients on a consistent basis. You will be a highly organised individual that takes pride in all elements of your work, ensuring that all internal documents are updated on a weekly basis and that any outward-facing documentation is delivered in accordance with the business' brand and customer service guidelines. As a secondary KPI, you will also learn how to commercially grow your assigned accounts, dedicating time to learning about our wider business offerings and getting up to speed with everything that's going on in the industry, to start putting forward cross and upsell opportunity suggestions.
Key Responsibilities
- Digital Expertise
- Commitment to learn about the many digital channels we work across (PPC, SEO, Affiliates, Social and Programmatic), keeping up to date with the latest industry news and developments as the landscape continues to change.
- Develop full working knowledge of our key reporting and tracking tools, as well as have good Excel and Power Point skills.
- Strong communication and presentation skills, in order to effectively contribute to managing client accounts and their expectations.
- Account/Client Management
- Fulfil relevant daily, weekly, monthly and quarterly tasks, ensuring that all campaigns are executed to plan and meet the targets.
- Work with the wider teams to ensure that campaign/project timelines, cost estimates, schedules and forecasts are accurately adhered to and ensure reporting is accurate and assist with developing presentations to the highest level of quality and integrity.
- Help in preparing strategies and plans across multiple digital channels.
- Help in preparing performance review presentations.
- Develop and distribute accurate contact reports and minutes from any relevant meetings and conversations.
- Coordinate and distribute regular status reports.
- Complete timesheets on a regular, minimum weekly basis.
- Meet commitments and complete tasks as agreed and within agreed timeframes.
- Keep clients and account teams updated on the status of account activities.
- Innovation & Initiative
- Act as the account support (and lead in some instances on smaller accounts) to motivate the wider team to produce best-in-class results.
- Use your personal passion and creativity to help develop intelligent, innovative and effective ideas to improve projects and tasks.
- Contribute your own ideas and opinions on your client's business, how we work, and the industry we're in.
- Familiarise yourself with the client's business, its products and services and the industry in which it operates, and analyse present and potential marketing opportunities for such products and services.
Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We will process your personal data in accordance with our Recruitment Privacy Notice.
Location: London, London, United Kingdom
Type: Full time
Senior Client Service Account Manager in London employer: Momentum Worldwide
Hearts & Science is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong commitment to employee development, we offer numerous growth opportunities and encourage innovative thinking, ensuring that our team members are equipped to turn challenges into competitive advantages for our clients. Join us to be part of a collaborative environment where your contributions are valued, and you can make a meaningful impact on global brands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Service Account Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Momentum Worldwide and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Momentum Worldwide are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Momentum Worldwide on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Momentum Worldwide. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Client Service Account Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Momentum Worldwide. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Momentum Worldwide:Show us that you’ve done your homework! In your application, briefly mention what you admire about Momentum Worldwide’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Momentum Worldwide
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Momentum Worldwide will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Momentum Worldwide, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
