Communications Manager, Media - Director in London

Media OperationsJob Description:Omnicom MediaDirector of Media Excellence, UK Media Operationsjob descriptionRole holderTBCLocationBankside Office: LondonReportingHead of Operational Excellence (Amaia Las Heras)ManagesOperational Excellence ManagerThe roleThe UK Media Ops team is being built at a critical point of transformation. The business needs clearer media operating standards, stronger operational discipline, better adoption of common processes and a practical way of turning governance into improved delivery across agencies and client teams.Reporting to the Head of Operational Excellence, the Director of Media Excellence will lead the day-to-day media excellence agenda across UK Media Operations. The role is accountable for making best practice practical: translating operating standards into clear workflows, playbooks, training, adoption tracking and governance outputs that teams can use.This role will manage the Operational Excellence Manager and provide leadership across process excellence, documentation, training, operational issue management, stakeholder engagement and continuous improvement. It will also work closely with Finance, Commercial, Activation, Analytics, agency operations and client teams to improve financial hygiene and reduce avoidable billing, debt and Mediaocean balance risks.Key collaboratorsHead of Operational ExcellenceUK Head of Media OperationsMedia Operational Excellence ManagerBusiness Operations LeadCentral OM Operations TeamAgency COOs, agency operations leads and client teamsDiscipline operational leads and discipline teamsFinance, Commercial, Billing and Credit Control teamsActivation, Investment, Analytics, Data and Technology teamsEMEA Operations teamsOmni, Mediaocean and other platform ownersOGS/GCC and offshore/nearshore delivery teamsVisionTo build one joined-up discipline that works smarter, moves faster and delivers consistently high standards, giving teams and clients a better experience and the business a stronger platform for growth through automation, AI, data, operational discipline and clear governance.Media Operations should be the operating backbone of the business: clearer standards, smarter workflows, stronger governance and better use of Omni, automation and AI to improve delivery at scale and remove friction across all agencies and disciplines.Summary of the roleLead the Media Excellence agenda across UK Media Operations, ensuring standards, playbooks, training and governance are clearly defined, maintained and adopted.Manage the Media Operational Excellence Manager, setting priorities, expectations and development focus.Translate Media Operating Standards into practical ways of working across planning, activation, analytics, finance and delivery workflows.Own the structured approach to documentation, adoption, feedback, issue tracking and continuous improvement across priority media operations processes.Work with Finance, Commercial, Billing and agency/client teams to improve financial hygiene, reduce billing and debt queries, and keep Mediaocean balances at minimal risk to the business.Investigate recurring financial and billing issues, identify root causes and work with the right teams to prevent repeat problems.Support the Head of Operational Excellence in embedding UK governance, compliance, CLM/Operational Foundations, Omni-related process controls and agency adoption.Be the ultimate SME for financial systems, data and processes within Media Operations, setting strategic direction, owning complex diagnosis of root causes and working with stakeholders.Responsibilities:Media excellence, process and best practiceLead the creation, maintenance and continuous improvement of practical Media Operating Standards across priority workflows.Translate complex processes into clear playbooks, handoff guidance, process maps, decision frameworks and training materials.Ensure process guidance is simple enough to use, strong enough to manage risk and aligned to the wider UK Media Ops governance model.Documentation, knowledge management and adoptionOwn the single source of truth for media excellence documentation, playbooks, guidelines and training materials through the agreed repository.Build a practical rhythm for launch communications, refreshers, process reminders and targeted support for teams with low adherence.Training, capability and communityDesign and oversee structured onboarding, refresher and targeted training programmes that improve adoption and confidence across agencies and disciplines.Build role-specific training journeys for priority workflows, making sure training reflects current process documentation and agreed standards.Track training effectiveness through adoption, feedback, process adherence and operational performance indicators.Support the development of a media operations community that shares best practice, surfaces issues early and builds stronger operational discipline across agencies.Financial hygiene, billing and Mediaocean risk controlWork closely with Finance, Commercial, Billing, Credit Control, Activation and agency/client teams to ensure financial hygiene is understood, followed and visible.Help ensure agencies and client teams are adhering to agreed processes for booking accuracy, reconciliation, billing readiness, query resolution and debt prevention.Investigate and diagnosing complex financial and billing issues, either owning the exercises or through the managed teams. Example issues will include recurring billing queries, debt blockers, aged items, missing or late bookings, not-vouched costs and unreconciled media balances.Work with relevant teams to understand the root cause of financial hygiene issues, identify whether the problem is process, ownership, data quality, training or system behaviour, and agree actions to stop repeats.Maintain visibility of Mediaocean balances and related risk areas, ensuring aged or unexplained balances are escalated early and do not build into material commercial exposure.Partner with relevant Mediaocean workstream owners to move Mediaocean improvement activity forward where it supports feature enablement, cleaner process control or reduced balance risk, with minor setup or feature-enablement work routed to the right platform specialists, including Harvey where appropriate.Provide clear reporting to the Head of Operational Excellence on financial hygiene themes, risk exposure, recurring issues and improvements needed across agencies and client teams.Governance, risk and issue managementSupport the UK Media Ops governance model by surfacing issues, identifying patterns and turning risks into clear actions.Maintain structured visibility of process feedback, risks, adoption gaps and operational issues across agencies and disciplines.Support the Head of Operational Excellence with decision logs, risk/dependency tracking, escalation routes and follow-up discipline.Omni, CLM / Operational Foundations and platform alignmentSupport the embedding of CLM, Operational Foundations and Omni-enabled workflows from a media excellence and process adoption perspective.Work with relevant system and platform owners, including Omni, Mediaocean and other operational tools, to ensure process guidance, training, controls and reporting are joined up.Feed recurring process and data quality issues into the automation and business information agenda where technology can remove friction or reduce risk.Team leadership and stakeholder managementLine manage the Media Operational Excellence Manager, setting clear objectives, priorities, delivery expectations and development plans.Coach and support the manager to deliver high-quality documentation, training, issue tracking, adoption reporting and governance support.Upskill team to ensure they become SMEs in the discipline overtime and own issue diagnosis, data analysis, best practice standards and documentation.Build trusted relationships with agency COOs, agency operations leads, Finance, Commercial, Activation, Analytics, EMEA Ops, platform owners and offshore/nearshore teams.Support the Head of Operational Excellence by driving delivery, preparing clear updates, escalating blockers and helping maintain momentum across the process and governance agenda.What you will bringStrong media operations, process excellence, governance or business operations experience, ideally within a complex agency or media environment.Proven ability to turn complex operational processes into clear, usable standards, playbooks, training and management information.Strong understanding of financial hygiene in a media environment, including booking, billing, reconciliation, debt queries, Mediaocean balances and commercial risk management.Ideally has experience in either biddable channels or planning, with a practical understanding of finance hygiene best practice gained through hands-on media delivery.Comfortable working in fast-paced environments and able to handle rapid organisational change, ambiguity and shifting priorities without losing delivery discipline.Strong data analysis skills, with the ability to interrogate issues, spot patterns, validate assumptions and turn operational data into clear recommendations.Confidence working with Finance, Commercial, agency leadership, Activation, Analytics, Data, Technology and platform teams.A strong manager who can set direction, coach others and raise the quality of team outputs.Process adoption: measurable improvement in adherence, consistency and execution quality across priority workflows.Training effectiveness: onboarding, refresher and targeted training delivered, with evidence of improved confidence and reduced repeat issues.Financial hygiene: reduced billing queries, debt blockers, late bookings, not-vouched items, unresolved Mediaocean balances and aged commercial risk areas over time.Mediaocean workstream support: relevant Mediaocean risks, feature-enablement needs and balance-control issues are tracked with platform/workstream owners, with clear actions and fewer unresolved blockers.Issue investigation: financial, billing and process issues are investigated properly, root causes are identified and actions are tracked through to closure.Governance effectiveness: risks, dependencies, actions and escalations are visible, with fewer unresolved blockers and clearer ownership.Documentation quality: the agreed repository is accurate, current and trusted, with no material gaps, duplication or outdated guidance.Finance, agency operations, discipline leads and leadership see Media Excellence as practical, responsive and useful.Team delivery: the Media Operational Excellence Manager has clear priorities, visible progress, strong outputs and meaningful development support.Diversity, Equity & InclusionDiversity, Equity & Inclusion at OM - our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We will process your personal data in accordance with our Recruitment Privacy Notice.Link to Recruitment Privacy Notice: SummaryLocation: London, London, United KingdomType: Full time