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- Tasks: Manage complex situations, execute warrants, and support local authorities with unpaid taxes.
- Company: Join a leading security recruitment specialist with a focus on quality service.
- Benefits: Competitive salary, uncapped commission, company vehicle, and exclusive staff perks.
- Other info: Enjoy 25 days annual leave, health cash-back plan, and excellent career growth opportunities.
- Why this job: Make a real impact while gaining valuable skills and a respected certification.
- Qualifications: Full UK driving licence, strong communication skills, and self-motivated attitude.
Salary: £25,000, increasing to £27k following training | OTE: £45,000-£60,000 per year + company vehicle
Hours: Monday to Friday (37.5). Start times from 6am.
Location: Torquay
Would you like to become a full-time salaried Enforcement Agent? We have permanent Full-Time opportunities for trainee Enforcement Agents. Supported by a full 12-week training programme this is a role with real impact. You’ll manage complex and sensitive situations and execute warrants with professionalism and integrity. You will support local authorities by working with residents and business owners to bring their unpaid council tax or business rates up to date, whilst ensuring fairness, and delivering the highest standards of legislative practice - all while gaining a City & Guilds certification and developing a respected professional pathway with ongoing opportunities to grow.
Experience required:
- A full UK driving licence with no more than 6 points. You must have held your driving license for at least 12 months.
- Strong communication skills with the ability to handle sensitive conversations.
- Self-motivated and results focused with a motivation to exceed personal targets.
- Able to use sound judgement to reach fair, practical decisions.
- Be able to professionally and fairly assess people and their circumstances, navigate challenging cases and demonstrate empathy as required.
- Good IT skills.
What You’ll Do:
- Carry out enforcement activity, including executing Liability Orders.
- Make in‑person visits, assess circumstances, and secure payments or recover goods.
- Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high‑priority cases.
- When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution.
- Maintain accurate records, manage payments, and ensure full compliance with regulatory, legal, and operational requirements.
- Work flexibly, including early mornings, some evenings, and occasional weekends, with travel and overnight stays where required.
What is offered:
- Competitive salary and uncapped commission once training is completed.
- Full training and support to achieve City & Guilds Taking Control of Goods Certification – there may be a travel requirement during your 12 week training period.
- 25 days annual leave + bank holidays.
- Enhanced family benefits, including comprehensive maternity and paternity packages.
- Health cash-back plan to support your wellbeing.
- Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes.
- Company van, fully equipped to support your work.
- Fuel card and work phone to keep you connected and ready for success.
- Pension scheme offering long-term peace of mind.
Enforcement Agent in Torquay employer: Momentum Security Recruitment
Contact Detail:
Momentum Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Agent in Torquay
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in becoming a part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your communication skills! As an Enforcement Agent, you'll need to handle sensitive conversations with empathy and professionalism. Role-play with a friend or family member to get comfortable with these discussions.
✨Tip Number 3
Be prepared to showcase your problem-solving abilities. Think of examples from your past where you've had to make tough decisions or navigate challenging situations. This will demonstrate your sound judgement and self-motivation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Enforcement Agent in Torquay
Some tips for your application 🫡
Show Your Communication Skills: Since strong communication is key for this role, make sure to highlight any relevant experience in your application. We want to see how you handle sensitive conversations and demonstrate empathy.
Be Yourself: We’re looking for self-motivated individuals who can exceed personal targets. Don’t be afraid to showcase your personality and what drives you in your written application!
Highlight Your Judgement Skills: This role requires sound judgement to make fair decisions. Use your application to provide examples of how you've navigated challenging situations in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect with you and get the ball rolling!
How to prepare for a job interview at Momentum Security Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Trainee Enforcement Agent. Familiarise yourself with the key tasks like executing Liability Orders and managing sensitive conversations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've handled sensitive situations in the past. Think about times when you've had to navigate challenging conversations or resolve conflicts, and be ready to share these experiences during the interview.
✨Demonstrate Empathy and Judgement
As an Enforcement Agent, you'll need to assess people's circumstances fairly. Prepare to discuss how you would approach sensitive cases with empathy and professionalism. Consider scenarios where you had to make tough decisions and how you balanced fairness with the need for results.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving skills and judgement. You might be asked how you would handle a specific case or what steps you would take to secure payments from persistent evaders. Practise answering these types of questions to show you're ready for the challenges of the role.