At a Glance
- Tasks: Support learners on their journey to employment and training opportunities.
- Company: Momentum Training, a leader in recruitment and training.
- Benefits: Competitive salary, supportive team environment, and career development.
- Other info: Join a dynamic team dedicated to learner success.
- Why this job: Make a real difference in people's lives by helping them succeed.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 27000 - 27000 £ per year.
Location: Office Based
Salary: £27000
Hours: Full Time
Working Hours:
- Monday to Thursday: 8:30am – 5:00pm
- Friday: 8:30am – 4:00pm
Reporting To: Sales Director
About Momentum Training
Momentum Training is a leading recruitment and training provider delivering government-funded training, employability programmes, Skills Bootcamps, and vocational qualifications across multiple sectors including Construction, Engineering, Warehousing, Logistics, and Plant Operations. As our business continues to grow, we are looking for a motivated and enthusiastic Learner Support Officer to join our team and help support learners into employment, apprenticeships, and further training opportunities.
Role Purpose
The Learner Support Officer plays a vital role in supporting learners throughout their journey with Momentum Training. The role is heavily focused on learner engagement, telephone contact, progression support, and administration. You will be responsible for maintaining regular communication with learners, promoting vacancies sourced by our Business Development Team, collecting progression evidence, and ensuring learner records are accurately maintained within our PICS management system. This is an ideal role for someone who enjoys speaking to people, building relationships, and making a genuine difference by helping individuals progress into employment.
Part Time Community Support Specialist in Derby employer: Momentum Recruitment LTD
Momentum Training is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where your contributions truly matter. With a focus on learner engagement and community impact, you will find meaningful opportunities to make a difference while enjoying a flexible work environment and comprehensive training programmes tailored to enhance your skills. Join us in our office-based role as a Part Time Community Support Specialist and be part of a team dedicated to empowering individuals towards successful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Community Support Specialist in Derby
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Momentum Recruitment LTD and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Momentum Recruitment LTD and let us see your personality shine through!
We think you need these skills to ace Part Time Community Support Specialist in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Momentum Recruitment LTD.
Get Familiar with Our Brand:Before applying, take some time to learn about Momentum Recruitment LTD and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Momentum Recruitment LTD
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Momentum Recruitment LTD.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Momentum Recruitment LTD will surely appreciate.
