At a Glance
- Tasks: Lead night retail projects, manage teams, and ensure high-quality delivery.
- Company: Momentum Instore, a people-focused company with a mission to support brands in retail.
- Benefits: Company car, 23+ days holiday, birthday off, wellness support, and pension scheme.
- Other info: Flexible working hours with opportunities for travel across the UK.
- Why this job: Join a dynamic team, make an impact, and grow your leadership skills.
- Qualifications: Full UK driving licence, retail operations experience, and strong people management skills.
The predicted salary is between 26100 - 31900 £ per year.
Could you be a Night Retail Support Manager for Momentum Instore? If you are looking for an exciting field-based role and have the skills we’re looking for then we’d love to hear from you!
Firstly, a Bit About Us… At Momentum Instore, our people are at the heart of everything we do, including our Company Ethos, and we work continuously to deliver the best to our clients and our staff. Our mission at Momentum is to help brands and retailers manage their retail projects seamlessly. We work with some of the world’s most well-known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, we are a valued partner to the clients we work with. Our core services are installation, merchandising, aftermarket and maintenance.
Who Are We Looking For? We have a rare opportunity for a Retail Support Manager - Nights to join our friendly team in the field. Reporting to the Head of Field Service, the Retail Support Manager - Nights will take ownership of the operational delivery of allocated night projects across retail environments.
Skills for the role include:
- Full UK driving license - you must be able to drive and meet our minimum driver requirements
- Technical ability - demonstrable experience and strong working knowledge of retail operations, merchandising and/or field-based project delivery
- Leadership - strong people-management skills including coaching, supporting, developing and managing teams. A hands-on leadership type with the ability to support teams directly in-store when needed.
- Excellent Communication - you must be able to demonstrate clear, accurate and timely communication skills to support your field team.
- Methodical - with a keen eye for detail, ensuring we complete work accurately first time.
- Flexibility - willingness to travel across the UK and stay away from home when required.
- Problem Solving - the ability to make practical decisions during live delivery.
What Does Your New Role Look Like? Working on a permanent, full-time basis, your working week will typically run Monday to Thursday, and you will support the delivery of in-store projects across the country. You will do this by:
- Delivering Front End Projects: Lead allocated night projects to a high standard, ensuring teams are briefed, deployed, supervised and supported to deliver safely, efficiently and in line with client expectations and business KPIs.
- Supporting Projects: Take a proactive, hands-on approach to supporting project delivery, helping teams complete work on time, right first time, and agreeing support plans with the Head of Field Services where required.
- Managing People: Manage, support and guide field teams to perform effectively, build strong on-site teams and deliver against both client and business expectations.
- Training: Ensure field teams are trained, graded and validated to deliver excellent service, while identifying future talent and maintaining accurate training records and systems.
- Development: Coach and develop field teams to demonstrate the right behaviours, recognising good performance and addressing areas for improvement to maintain high service standards.
- On-Site Ways of Working: Support teams to follow client site rules, policies and processes, ensuring work is completed safely, professionally and in line with expected standards.
- Communication and Reporting: Communicate clearly, accurately and on time with field teams, clients and internal stakeholders, while ensuring reports and systems such as Insite are kept up to date.
- Commercial Awareness: Make cost-effective decisions that support site margins, identify opportunities to reduce costs and raise clear business cases with your manager where appropriate.
What Do You Get in Return?
- Company car
- 23 days’ holiday plus bank holidays, rising incrementally to 28 days’ plus bank holidays (full-time equivalent)
- Celebrate your Birthday the right way with an additional day off - no-one should have to work on their Birthday!
- A focus on your wellbeing. The Momentum Wellness Team look after you so you can focus on being the best you can be
- Looking after your future with a contributory pension scheme
Our Ethos At Momentum Instore, we believe it is our people, fostering relationships which makes us trailblazers in our field. With people at the heart of everything we do, we support each other to deliver outstanding results, continually striving for excellence. We respect different perspectives, creating a culture that is bold, innovative, and continually evolving. Our connections are integral to our success, and we believe in the power of teamwork, empathy, and understanding. We lead with clarity and purpose, holding ourselves accountable while inspiring others with our creativity, dedication, and pursuit of excellence. Join us and be a part of a team where you can thrive, grow, and make a difference.
An Equal and Empowering Workplace At Momentum Instore we are constantly evolving and pushing to be better. We believe everyone should have the opportunity to grow, develop and be supported in an equal and empowering workplace. If you are a practical, people-focused operational leader who enjoys working nights, leading teams on site and delivering high-quality retail projects, we would love to hear from you.
NO AGENCIES PLEASE!
Retail Support Manager - Nights in Stockport employer: Momentum Instore
Momentum Instore is an excellent employer for those seeking a dynamic and rewarding role in the retail sector. With a focus on collaboration and hands-on tasks, employees benefit from comprehensive training, a supportive work culture, and the opportunity to work with leading beauty brands in vibrant high street locations. The company values flexibility and independence, making it an ideal choice for individuals looking to grow their skills while enjoying a varied work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Support Manager - Nights in Stockport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Momentum Instore, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Momentum Instore!
We think you need these skills to ace Retail Support Manager - Nights in Stockport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Momentum Instore, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Momentum Instore and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Momentum Instore that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Momentum Instore
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
