26 hours per week, ideally across 4 days in different hospitals in our London & Surrey catchment
Hospital Family Support Worker
Fixed Term
We’re looking for a kind and compassionate person to join our Family Support team supporting families whilst they are in hospital in London and Surrey. You’ll support families whose child has cancer or a life‑challenging condition offering emotional and practical support when it’s most needed – helping families feel less alone during some of their…
As a Hospital Family Support Worker, you’ll split your time between a number of families, visiting them whilst they are inpatients on the ward or as an outpatient, along with keeping in touch with them when they are not in hospital via phone, email or text. Whether sitting with a parent at their child’s hospital bedside, supporting a teenager on the ward, along with collaborating with hospital teams and Momentum community colleagues to deliver a seamless and impactful service, ensuring continuity of support beyond hospital stays… you’ll make sure families know they’re not facing this journey alone.
Your hours will be spread across four days. You will also have regular peer support, clinical supervision, and opportunities to develop your skills. You’ll be part of a small, friendly, and passionate team who look out for each other just as much as we look out for the families we support.
The role is about being calm, empathetic, building trust, being there when it matters, and making sure families know they’re not alone.
Please refer to the Role Description & Person Specification for more detailed information relating to this role.
About Us
We support families across London, Surrey, and Sussex whose children are facing cancer, a life‑challenging condition or those facing the heartbreak of the death of their child. We’re there whatever the outcome, for as long as needed, so that no family has to cope alone.
The charity was founded in 2004 by our now Founder and Honorary President and has grown enormously over that time. We currently have partnerships with eight hospitals who refer families to us for our support, which ranges from therapies and counselling, to respite holidays and special family experiences.
We’re on a mission to help many more families with seriously ill children to know that they are not alone, and we’ll need brilliant and talented people to share our ambition and make it happen.
Our Values
We strive to create an amazing workplace for all, one where every single employee feels valued, heard, inspired, and supported. As part of this, we have five core values which not only help to set the framework for the work we do supporting families but also paves the way for how we work as a team.
We know that everyone’s home life is different and that a work/life balance is key, which is why we’ll work with you to find a working pattern that fits you.
We celebrate our people as individuals, champion their strengths, welcome ideas, and provide the support needed to develop their skills and build confidence in their role.
We are impactful
Our whole team shares a passion to make a difference. We all work closely together, which means everyone can see our impact firsthand, making it an inspiring and rewarding place to be.
What’s more, we encourage everyone to bring their strengths, share their knowledge and ideas, and play a part in helping the charity grow and make a difference.
We are adaptable
We’re a close-knit, adaptable team with big ambition. Because we’re responsive and open, we can quickly learn from what works – and what doesn’t – making changes when they’re needed to help us grow and reach bold new goals.
We’re not afraid to try new ideas, no matter where they come from, and we’re always up for thinking differently. We recognise that everyone brings different strengths, and by making the most of these, we can innovate, improve and achieve even greater impact together.
We are trustworthy
Being approachable, open and honest is hugely important to us and allows us to build strong relationships with our families, partners, supporters and volunteers, helping us create a strong and committed team together.
We’re transparent about the work we do and how we spend our funds and can be trusted to do what we say we will. We encourage people to use and develop their strengths, building trust and creating a supportive environment where everyone can contribute, grow and help each other succeed.
We are inclusive
We apply our policy of inclusivity, equality and diversity across all aspects of our work.
We believe that a diverse mix of backgrounds and perspectives makes us stronger, enabling us to better serve our communities and achieve our goals. We’re committed to creating an environment where everyone feels valued, can do what they do best, and has equal opportunity in recruitment, promotion, training, pay and benefits.
We know that great people bring more than skills and experience. Alongside the requirements of the role, we look for individuals whose strengths, values and behaviours reflect our culture and shared commitment to making a difference.
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