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- Tasks: Join a dynamic team as a Customer Support Agent, helping customers with car finance queries.
- Company: Momenta Group is a leading company focused on delivering exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by assisting customers and enhancing their experience in car finance.
- Qualifications: Previous call handling experience and strong communication skills are essential.
- Other info: Work permit required; apply now to kickstart your career!
The predicted salary is between 28800 - 43200 £ per year.
Our client is seeking an experienced Customer Support Agent to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers.
Responsibilities:
- Supporting customers through proactive reviews and inbound call handling.
- Dealing with customer queries regarding case information.
- Recording complaints and escalating to Case Handlers.
- Writing bespoke letters to customers.
- Updating case information on systems.
- Processing payments and investigating exceptions when they occur.
- Dealing with adhoc case tasks as directed by the Quality Manager.
Essential skills & experience required:
- Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests.
- Excellent accuracy and attention to detail.
- Able to work in a fast-paced administrative environment.
- Previous letter writing experience with the ability to adapt letter templates.
- Proactive attitude to learn new tasks and suggest changes to processes.
To express your interest in this opportunity, don’t delay; please click apply now.
Momenta are aware of the rise in recruitment phishing scams. Please be vigilant with the information you share. Momenta will never contact you from a personal generic email address such as Gmail, Hotmail or Yahoo. We will not request personal information via text or WhatsApp. Momenta will only ever ask you to add your personal information/supporting documentation to the Momenta People portal. If in doubt, contact us directly before submitting any details or providing documentation.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Customer Support Agent – Car Finance employer: Momenta Group
Contact Detail:
Momenta Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent – Car Finance
✨Tip Number 1
Familiarise yourself with the car finance industry. Understanding common terms and processes will help you engage confidently with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your call handling skills. Since this role involves dealing with customer queries over the phone, consider role-playing scenarios with a friend to improve your communication and problem-solving abilities.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed complex cases or complaints in previous roles. This will highlight your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Be proactive in your approach. During any interactions with the company, express your eagerness to learn and adapt. Mention any suggestions you might have for improving customer service processes, as this aligns with the role's requirements.
We think you need these skills to ace Customer Support Agent – Car Finance
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Support Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your previous call handling experience and any specific examples where you resolved customer queries effectively. Mention your attention to detail and ability to work in a fast-paced environment.
Showcase Letter Writing Skills: Since the role involves writing bespoke letters to customers, include examples of your letter writing experience. If possible, mention how you've adapted templates in the past to suit different situations.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Momenta Group
✨Showcase Your Call Handling Skills
Since the role requires previous call handling experience, be prepared to discuss specific examples of how you've successfully managed customer calls. Highlight your ability to resolve both simple and complex queries effectively.
✨Demonstrate Attention to Detail
Accuracy is crucial in this position. During the interview, mention instances where your attention to detail made a significant difference in your work, especially in writing bespoke letters or updating case information.
✨Be Proactive and Suggest Improvements
The company values a proactive attitude. Think of suggestions for process improvements you could bring to the team and be ready to discuss them. This shows your willingness to contribute positively to the work environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to potential customer issues you might face in the role, demonstrating your thought process and how you would handle each situation.
