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- Tasks: Assist customers in hardship through high-volume calls, providing empathetic support and solutions.
- Company: Join Momenta Group, a leader in customer service with a focus on building strong relationships.
- Benefits: Enjoy ongoing contracts, a supportive team environment, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers during tough times in a fast-paced, dynamic setting.
- Qualifications: Previous call centre experience is essential; background in collections or hardship support is a plus.
- Other info: This role requires a reliable and dedicated individual with excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Officer/ Case Manager – Perth CBD, London
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Client:
Momenta Group
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ecbf1f678b1c
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
What’s the role?
We are looking to connect with customer service/call centre professionals interested in being part of a high-performing, customer-focused culture to build better relationships with their customers.
Responsibilities:
The roles are ongoing contracts within a fast-paced environment, managing high-volume, complex calls.
As a Customer Connect Officer, you will assist customers facing hardship such as separations, injuries, unemployment, or redundancies. You will provide professional, solution-oriented support while maintaining positive customer relationships.
- Handle high-volume hardship calls, assisting customers experiencing financial distress.
- Engage proactively and empathetically with customers through outbound and inbound calls.
- Negotiate repayment plans with clients or their representatives to resolve overdue accounts.
Skills & Experience required:
- Experience in a call centre environment is required.
- Background in Collections, Complaints, or hardship support is highly desirable.
- Highly organized with team collaboration skills.
- Reliable and dedicated.
- Excellent written and verbal communication skills.
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Customer Officer/ Case Manager – Perth CBD employer: Momenta Group
Contact Detail:
Momenta Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Officer/ Case Manager – Perth CBD
✨Tip Number 1
Familiarise yourself with the specific challenges customers face in hardship situations. Understanding these issues will help you engage empathetically during interviews and demonstrate your ability to connect with clients.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves negotiating repayment plans. Consider role-playing scenarios with friends or family to practice your approach and build confidence.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle high-pressure situations and complex calls. Being able to articulate these experiences will set you apart from other candidates.
We think you need these skills to ace Customer Officer/ Case Manager – Perth CBD
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Officer/Case Manager. Familiarise yourself with the skills required, such as handling high-volume calls and providing empathetic support to customers in distress.
Tailor Your CV: Highlight your relevant experience in customer service or call centre roles. Emphasise any background in collections or hardship support, and ensure your CV reflects your organisational skills and ability to work collaboratively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the challenges faced by customers in hardship. Use specific examples from your past experiences to demonstrate your problem-solving abilities and communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Momenta Group
✨Show Empathy
As a Customer Officer, you'll be dealing with customers facing hardship. Demonstrating empathy during the interview can set you apart. Share examples of how you've handled sensitive situations in the past.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in call centres or customer service roles. Be specific about your responsibilities and how they relate to managing high-volume calls and resolving customer issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of situations where you successfully negotiated repayment plans or resolved complaints, and be ready to explain your thought process.
✨Demonstrate Communication Skills
Excellent communication is key in this role. During the interview, practice clear and concise responses. You might also want to ask insightful questions about the company's approach to customer service to showcase your interest.