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- Tasks: Support customers by identifying and resolving regulatory or operational issues in a dynamic team.
- Company: Join a leading digital bank focused on meaningful change and customer satisfaction.
- Benefits: Enjoy hybrid work options and opportunities for career development in financial services.
- Why this job: Make a real impact from day one while working in a collaborative and innovative environment.
- Qualifications: Experience in financial services, strong analytical skills, and excellent communication abilities required.
- Other info: Work hybrid in Cardiff or London, with only 10 days in the office each month.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a digital bank is looking for a team of Remediation Analysts to help support their customers. You’ll play a key role in identifying, analysing, and resolving regulatory or operational issues as part of a newly mobilised team. If you thrive in complex environments, bring sharp analytical thinking and want to contribute to meaningful change from day one, then this is your opportunity to make it count.
Responsibilities:
- Playing a supporting role in the management, coordination and delivery of remediation for the Retail Bank.
- Contributing to the end to end delivery of the relevant remediation workstreams, working closely with the Remediation Lead.
- Working cross-team to ensure that the remediation approach considers all key areas of the bank (operations, compliance, legal, customer experience etc.).
- Contributing to the remediation plan(s) for each workstream when applicable (including key dependencies, timeline and resource requirements).
- Working with the Remediation Lead to help prepare for any remediation working group meetings/steering committees and participate when required with a focus on ensuring a customer approach and direction.
- Contributing to Business, Committee and external updates on the progress of remediation workstreams.
- Helping to identify and rectify the root cause of incidents.
- Using root cause analysis to help identify key controls which will mitigate any future incidents and any potential remedial activity.
- Assessing policies and procedures to ensure that they are fit for purpose, are delivering good customer outcomes and are compliant against regulation.
- Contributing to insight on the progress of incidents and the state of customer remediations to ensure that the Senior Management team has full visibility of progress.
- Supporting with any notification to the regulators on the scale, customer impact and remediation details of incidents/breaches/customers remediations.
- Keeping the internal risk management platform up to date on the existence of key risks and the related controls which are being implemented to mitigate risks.
Essential skills & experience required:
- Experience of planning, managing and delivering remediation in the financial services sector.
- Knowledge of Retail and Business banking products.
- Experience managing key stakeholders of all levels across an organisation.
- Ability to converse and communicate across multiple levels of the organisation.
- Excellent analytical skills and attention to detail.
- Demonstrate knowledge and adherence to the FCA’s Principles for Business and Conduct rules.
- Ability to digest complex problems in areas where you might not be a subject matter expert.
- A good understanding of risk and compliance in the financial services sector.
- Excellent written and oral communication skills.
Location: Hybrid (Cardiff or London office based - 10 days per month).
Remediation Analyst employer: Momenta Group Global
Contact Detail:
Momenta Group Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remediation Analyst
✨Tip Number 1
Familiarise yourself with the regulatory landscape of the financial services sector, particularly the FCA’s Principles for Business and Conduct rules. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during discussions.
✨Tip Number 2
Network with professionals in the financial services industry, especially those who have experience in remediation roles. Engaging in conversations can provide insights into the challenges faced in these positions and may even lead to referrals or recommendations.
✨Tip Number 3
Brush up on your analytical skills by practising root cause analysis techniques. Being able to effectively identify and analyse issues will set you apart as a candidate who can contribute meaningfully from day one.
✨Tip Number 4
Prepare to discuss your experience managing stakeholders at various levels. Think of specific examples where you successfully communicated complex information, as this will showcase your ability to navigate the organisational structure effectively.
We think you need these skills to ace Remediation Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Remediation Analyst position. Understand the key responsibilities and essential skills required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in remediation within the financial services sector. Be specific about your roles and how they relate to the responsibilities outlined in the job description.
Showcase Analytical Skills: Given the importance of analytical thinking in this role, provide examples in your application that demonstrate your analytical skills. Discuss any complex problems you've solved and how your approach led to successful outcomes.
Tailor Your Communication: Make sure your written communication is clear and professional. Use language that reflects your understanding of the financial services industry and the regulatory environment, as this will show your familiarity with the sector.
How to prepare for a job interview at Momenta Group Global
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Remediation Analyst. Familiarise yourself with the key tasks such as identifying regulatory issues and working cross-team to ensure compliance. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Analytical Skills
Prepare to discuss your analytical thinking and problem-solving abilities. Be ready to provide examples from your past experiences where you've successfully identified root causes of issues and implemented effective solutions, especially in a financial services context.
✨Communicate Effectively
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Highlight your communication skills during the interview by engaging with the interviewer and asking insightful questions about the team and processes.
✨Familiarise with Regulatory Frameworks
Brush up on the FCA’s Principles for Business and Conduct rules, as well as any relevant regulations in the financial services sector. Being knowledgeable about these frameworks will not only impress your interviewers but also show that you are prepared to contribute to compliance efforts from day one.
