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- Tasks: Support customers by identifying and resolving regulatory or operational issues in a dynamic team.
- Company: Join a leading digital bank focused on meaningful change and customer satisfaction.
- Benefits: Enjoy hybrid work options and opportunities for career development in the financial services sector.
- Why this job: Make a real impact from day one while working in a collaborative and innovative environment.
- Qualifications: Experience in financial services, strong analytical skills, and excellent communication abilities required.
- Other info: Work hybrid in Cardiff or London, with only 10 days in the office each month.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a digital bank is looking for a team of Remediation Analysts to help support their customers. You’ll play a key role in identifying, analysing, and resolving regulatory or operational issues as part of a newly mobilised team. If you thrive in complex environments, bring sharp analytical thinking and want to contribute to meaningful change from day one, then this is your opportunity to make it count.
Responsibilities:
- Playing a supporting role in the management, coordination and delivery of remediation for the Retail Bank.
- Contributing to the end to end delivery of the relevant remediation workstreams, working closely with the Remediation Lead.
- Working cross-team to ensure that the remediation approach considers all key areas of the bank (operations, compliance, legal, customer experience etc.).
- Contributing to the remediation plan(s) for each workstream when applicable (including key dependencies, timeline and resource requirements).
- Working with the Remediation Lead to help prepare for any remediation working group meetings/steering committees and participate when required with a focus on ensuring a customer approach and direction.
- Contributing to Business, Committee and external updates on the progress of remediation workstreams.
- Helping to identify and rectify the root cause of incidents.
- Using root cause analysis to help identify key controls which will mitigate any future incidents and any potential remedial activity.
- Assessing policies and procedures to ensure that they are fit for purpose, are delivering good customer outcomes and are compliant against regulation.
- Contributing to insight on the progress of incidents and the state of customer remediations to ensure that the Senior Management team has full visibility of progress.
- Supporting with any notification to the regulators on the scale, customer impact and remediation details of incidents/breaches/customers remediations.
- Keeping the internal risk management platform up to date on the existence of key risks and the related controls which are being implemented to mitigate risks.
Essential skills & experience required:
- Experience of planning, managing and delivering remediation in the financial services sector.
- Knowledge of Retail and Business banking products.
- Experience managing key stakeholders of all levels across an organisation.
- Ability to converse and communicate across multiple levels of the organisation.
- Excellent analytical skills and attention to detail.
- Demonstrate knowledge and adherence to the FCA’s Principles for Business and Conduct rules.
- Ability to digest complex problems in areas where you might not be a subject matter expert.
- A good understanding of risk and compliance in the financial services sector.
- Excellent written and oral communication skills.
Location: Hybrid (Cardiff or London office based - 10 days per month).
Remediation Analyst employer: Momenta Group Global
Contact Detail:
Momenta Group Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remediation Analyst
✨Tip Number 1
Familiarise yourself with the regulatory landscape of the financial services sector, particularly the FCA’s Principles for Business and Conduct rules. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and customer outcomes.
✨Tip Number 2
Network with professionals in the financial services industry, especially those who have experience in remediation roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed stakeholders and resolved complex issues in previous roles. Being able to articulate your analytical thinking and problem-solving skills will set you apart during the interview process.
✨Tip Number 4
Stay updated on current trends and challenges in the retail banking sector. Understanding the latest developments will allow you to speak knowledgeably about the industry and show your enthusiasm for contributing to meaningful change.
We think you need these skills to ace Remediation Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Remediation Analyst. Familiarise yourself with the key tasks mentioned in the job description, such as managing remediation workstreams and conducting root cause analysis.
Tailor Your CV: Highlight your relevant experience in financial services, particularly in remediation or compliance roles. Use specific examples that demonstrate your analytical skills and ability to manage stakeholders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the impact you can make. Mention your understanding of regulatory issues and how your skills align with the company's needs, especially in delivering good customer outcomes.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. A well-presented application reflects your attention to detail, which is crucial for a role that requires excellent analytical skills.
How to prepare for a job interview at Momenta Group Global
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Remediation Analyst. Familiarise yourself with the key tasks such as identifying regulatory issues and working cross-team to ensure compliance. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Analytical Skills
Prepare examples from your past experiences where you've successfully used analytical thinking to solve complex problems. Be ready to discuss how you approached these situations and what the outcomes were, as this is crucial for the role.
✨Communicate Effectively
Since the role involves managing stakeholders at various levels, practice articulating your thoughts clearly and concisely. Prepare to discuss how you would communicate remediation plans and updates to different teams within the bank.
✨Familiarise with Regulatory Frameworks
Brush up on the FCA’s Principles for Business and Conduct rules, as well as any relevant regulations in the financial services sector. Being knowledgeable about these will not only impress your interviewers but also show that you are serious about compliance and customer outcomes.
