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- Tasks: Support customers with queries and manage case information in a fast-paced environment.
- Company: Join Momenta, a leading UK financial services resourcing business focused on quality and development.
- Benefits: Enjoy hybrid working with one day in the office and opportunities for career growth.
- Why this job: Be part of a results-driven team making a real impact in car finance customer support.
- Qualifications: Previous call handling experience and strong attention to detail are essential.
- Other info: Apply now to secure your place in a dynamic and supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Our client is seeking an experienced Customer Support Agent to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers.
Responsibilities:
- Supporting customers through proactive reviews and inbound call handling.
- Dealing with customer queries regarding case information.
- Recording complaints and escalating to Case Handlers.
- Writing bespoke letters to customers.
- Updating case information on systems.
- Processing payments and investigating exceptions when they occur.
- Dealing with adhoc case tasks as directed by the Quality Manager.
Essential skills & experience required:
- Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests.
- Excellent accuracy and attention to detail.
- Able to work in a fast-paced administrative environment.
- Previous letter writing experience with the ability to adapt letter templates.
- Proactive attitude to learn new tasks and suggest changes to processes.
To express your interest in this opportunity, don’t delay; please click apply now.
Location: Hybrid – (Milton Keynes Office 1 day per week)
Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.
Customer Support Agent – Car Finance employer: Momenta Group Global
Contact Detail:
Momenta Group Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent – Car Finance
✨Tip Number 1
Familiarise yourself with the car finance industry. Understanding common terms and processes will help you engage more confidently during interviews and demonstrate your proactive attitude.
✨Tip Number 2
Practice your call handling skills. You might want to role-play scenarios with a friend or family member to get comfortable resolving both simple and complex customer queries.
✨Tip Number 3
Brush up on your letter writing skills. Since you'll be writing bespoke letters to customers, being able to adapt templates quickly will show your attention to detail and adaptability.
✨Tip Number 4
Prepare examples of how you've handled complaints in the past. Being able to share specific instances where you've successfully resolved issues will highlight your experience and proactive approach.
We think you need these skills to ace Customer Support Agent – Car Finance
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Support Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your previous call handling experience and any specific examples where you resolved customer queries effectively. Mention your ability to adapt letter templates and your attention to detail, as these are crucial for this role.
Showcase Your Proactive Attitude: In your application, demonstrate your proactive approach to learning new tasks and improving processes. Provide examples of how you've suggested changes in previous roles or taken initiative to enhance customer service.
Craft a Strong Cover Letter: Write a bespoke cover letter that addresses the key points from the job description. Use it to express your enthusiasm for the role and the company, and explain why you would be a great fit for their team.
How to prepare for a job interview at Momenta Group Global
✨Showcase Your Call Handling Skills
Be prepared to discuss your previous call handling experience. Highlight specific examples where you successfully resolved customer queries, especially complex ones, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Attention to Detail
Since accuracy is crucial for this role, be ready to provide examples of how you've maintained high standards in your work. You might mention instances where your attention to detail helped prevent errors or improved customer satisfaction.
✨Prepare for Letter Writing Scenarios
As letter writing is part of the job, think about how you can adapt templates to suit different situations. Bring examples of letters you've written in the past, and be ready to discuss your approach to tailoring communication for various customer needs.
✨Exhibit a Proactive Attitude
Employers value candidates who take initiative. Be prepared to share instances where you've suggested improvements to processes or taken on new tasks without being asked. This will show that you're not just reactive but also proactive in your work.
