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- Tasks: Welcome families, manage bookings, and support creative workshops in a fun environment.
- Company: Join Mome London, a vibrant indoor space for children aged 6 months to 4 years.
- Benefits: Enjoy competitive pay, immediate start, and the chance to work in a creative setting.
- Why this job: Be part of a warm team that nurtures children's development and creativity.
- Qualifications: 1+ years in hospitality, great communication skills, and a passion for working with kids.
- Other info: Must be willing to obtain First Aid certification and enhanced DBS clearance.
Key Responsibilities:
- Welcome and register families to our creative space.
- Manage booking system for play sessions and creative workshops.
- Handle café table reservations and birthday party inquiries.
- Process payments and maintain accurate records.
- Provide information about our creative programs and facilities.
- Assist with membership management and loyalty rewards.
- Support the coordination of special events and themed days.
- Maintain communication with parents regarding schedules and activities.
- Ensure smooth check-in/check-out process for play sessions.
- Help maintain safety and hygiene protocols.
Required Qualifications:
- Previous reception or hospitality experience (1+ years).
- Experience working in a child-friendly environment.
- Excellent communication and interpersonal skills.
- Proficient in using booking systems and POS software.
- Basic understanding of child safety protocols.
- Valid First Aid certification (or willingness to obtain).
- Enhanced DBS clearance (or willingness to obtain).
Desired Qualities:
- Warm and welcoming personality.
- Natural ability to engage with both children and parents.
- Excellent multitasking abilities.
- Problem-solving skills.
- Attention to detail.
- Patience and calmness under pressure.
- Interest in creative activities and children's development.
- Professional appearance and attitude.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £10 – £16 hourly
Starting time: Immediate start!
About Mome London: Introducing Mome London, the newest creative indoor space for children aged 6 months – 4 years, just a short distance from Angel station. This beautifully designed, light-filled space is a curated sensory playroom with a calming aesthetic.
Guest Experience Coordinator employer: Mome London
Contact Detail:
Mome London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator
✨Tip Number 1
Familiarise yourself with Mome London's offerings and values. Understanding our creative space and the types of activities we provide will help you engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your experience in child-friendly environments. Be ready to share specific examples of how you've successfully interacted with children and parents, as this will demonstrate your suitability for the Guest Experience Coordinator position.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to manage multiple tasks or resolve issues under pressure, as these are crucial for maintaining a smooth check-in/check-out process.
✨Tip Number 4
Showcase your communication skills. Practice articulating how you would handle inquiries from parents and manage bookings, as effective communication is key to creating a welcoming atmosphere at Mome London.
We think you need these skills to ace Guest Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or hospitality, especially in child-friendly environments. Emphasise your communication skills and any specific software you’ve used that relates to booking systems or POS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm personality and ability to engage with children and parents. Mention your interest in creative activities and how your previous experiences align with the responsibilities of the Guest Experience Coordinator role.
Highlight Relevant Qualifications: Clearly state your First Aid certification and any other relevant qualifications. If you’re willing to obtain an Enhanced DBS clearance, mention this as well to show your commitment to child safety.
Showcase Your Soft Skills: In your application, provide examples of your multitasking abilities, problem-solving skills, and attention to detail. These qualities are essential for managing bookings and ensuring a smooth check-in/check-out process.
How to prepare for a job interview at Mome London
✨Show Your Warmth
As a Guest Experience Coordinator, your personality is key. Make sure to convey your warm and welcoming nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a parent or child.
✨Demonstrate Your Multitasking Skills
Prepare examples from your previous experience where you successfully managed multiple tasks at once. This role requires juggling bookings, payments, and communication, so showcasing your ability to handle these efficiently will impress the interviewer.
✨Familiarise Yourself with Child Safety Protocols
Since the role involves working with children, it's crucial to have a solid understanding of child safety protocols. Brush up on relevant guidelines and be ready to discuss how you would ensure a safe environment for both children and parents.
✨Engage with Creative Activities
Mome London values creativity, so express your interest in creative activities and children's development. Share any relevant experiences or ideas you have that could enhance the creative space, showing your enthusiasm for the role.
