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For Companies At a Glance
- Tasks: Engage customers with luxury products and provide exceptional service in our Wimbledon store.
- Company: Join Molton Brown, a part of Kao, dedicated to quality and sustainability since 1887.
- Benefits: Enjoy £13.85/hour, 50% staff discount, 22 days holiday, and a birthday day off!
- Why this job: Be the face of luxury, enhance your skills, and work in a purpose-driven environment.
- Qualifications: Excellent communication skills and a passion for luxury are essential; team players welcome!
- Other info: Diversity is celebrated here; we want your unique voice to shine!
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
The Opportunity
We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant in our Heathrow, World Duty Free terminal counters. This is a full-time opportunity, working 37.5 hours per week. It\’s important to note that World Duty Free is open from 5am – 11pm so your shift times could vary across those hours, including before and after, in order to meet business requirements.
As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.
What We Are Looking For
We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can- do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPI’s and have flexibility in your working arrangements to be able to suit business requirements.
What We Can Offer You
- An annual salary of £27,690
- A 50% staff discount to use on all of your favourite Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday!
- A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items!
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Company Pension Scheme
- Ongoing development and the opportunity to enhance your skills
- A company where your voice will be heard and your opinion matters!
- Learning and development opportunities within our business and across our brands
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/
https://www.kao.com/emea/en/privacy/
Sales Consultant employer: MOLTON BROWN
Contact Detail:
MOLTON BROWN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarise yourself with Molton Brown's product range and brand values. Understanding the luxury market and being able to discuss specific products will show your passion and knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you demonstrate your ability to provide a personalised selling approach and create memorable customer experiences.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you've successfully collaborated with others. Highlighting your positive attitude and flexibility will resonate well with the hiring team.
✨Tip Number 4
Prepare thoughtful questions about the company culture and development opportunities at Molton Brown. This shows your genuine interest in the role and aligns with their commitment to employee growth.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Molton Brown's values and product offerings. This will help you convey your passion for luxury and align your application with their brand ethos.
Tailor Your CV: Highlight relevant experience in customer service and sales, particularly in luxury retail. Emphasise your communication skills and any previous roles that demonstrate a positive, can-do attitude.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the brand. Mention specific experiences that relate to providing excellent customer service and your ability to work well in a team.
Prepare for the Interview: Anticipate questions about your approach to customer service and how you would create a sensorial experience for customers. Be ready to discuss your flexibility and motivation to meet store KPIs.
How to prepare for a job interview at MOLTON BROWN
✨Show Your Passion for Luxury
Make sure to express your enthusiasm for luxury products during the interview. Share any personal experiences or knowledge you have about high-end brands, as this will demonstrate your genuine interest in the role and the company.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've successfully interacted with customers in the past, showcasing your ability to provide excellent service.
✨Prepare for Personalised Selling Scenarios
Think of examples where you've used a personalised approach to sales or customer service. Be ready to role-play scenarios, such as conducting a fragrance consultation or providing a hand and arm massage, to illustrate your skills in creating memorable customer experiences.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well within a team and your willingness to adapt to changing business needs. Share examples of how you've collaborated with colleagues to achieve goals, as this aligns with the company's values and expectations.
