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For Companies At a Glance
- Tasks: Lead sales and customer service at Fenwick, creating memorable experiences for shoppers.
- Company: Molton Brown is a luxury British brand known for its iconic fragrances and quality products.
- Benefits: Enjoy 50% staff discount, 25 days holiday, birthday off, and quarterly bonuses.
- Why this job: Join a purpose-driven company with strong values and opportunities for personal growth.
- Qualifications: 2+ years in retail management, preferably in beauty; strong leadership and commercial skills required.
- Other info: Flexible working arrangements and travel may be needed to support other locations.
The predicted salary is between 36000 - 60000 £ per year.
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
The Opportunity
We\’re looking for an experiencedConcession Managerwho has a passion for luxury to oversee our Fenwicks, Canterbury on afull-time basis, working 37.5 hoursper week. As a Concession Manager, you will be responsible for driving sales, managing inventory, and delivering exceptional customer service while upholding the brand\’s standards of excellence, acting as a brand ambassador for Molton Brown. As it is a smaller portfolio with growth potential, you will work autonomously and where possible, orchestrate immersive experiences such as indulgent hand and arm massages, enhancing the sensorial journey for our customers. With your keen business acumen and passion for the beauty industry, you will strategize innovative ways to maximize revenue and elevate the brand\’s presence within Fenwicks.
What we are looking for
- Minimum of 2 years retail management experience preferably in a concession
- Experience within the fragrance and beauty retail environment is desirable
- An engaging and successful leader
- Proven commercial acumen and P&L accountability
- Customer Centric approach
- Flexibility in working arrangements to suit business requirements including some travel to meetings and to support other locations
What we can offer you:
- A 50% staff discount to use on all of your favourite Molton Brown products
- 25 days holiday + Bank holidays
- A day off for your birthday!
- A quarterly store bonus scheme of up to 1.5% of retail sales if concession targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items!
- Enhanced family leave
- Recognition Awards
- Exclusive access to our e-Learning platform (including access to qualifications, certifications and memberships)
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer:A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 30/06/2025 by TN United Kingdom
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Concession Manager employer: MOLTON BROWN
Contact Detail:
MOLTON BROWN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager
✨Tip Number 1
Familiarise yourself with Molton Brown's product range and brand values. Understanding their commitment to quality and craftsmanship will help you align your passion for luxury with their mission, making you a more compelling candidate.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've driven sales and improved customer service in previous roles. Highlighting your achievements will demonstrate your capability as a Concession Manager.
✨Tip Number 3
Network within the beauty and fragrance industry. Attend events or join online forums where you can connect with professionals who may provide insights or referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss innovative ideas for enhancing customer experiences during your interview. Think about how you can create immersive experiences that align with Molton Brown's brand ethos, as this will set you apart from other candidates.
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in concessions or the beauty industry. Use specific examples to demonstrate your leadership skills and commercial acumen.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for luxury brands and customer service. Mention how your experience aligns with Molton Brown's values and how you can contribute to their growth and success.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles, such as sales targets met or exceeded, successful team leadership, or innovative strategies you implemented.
Research the Brand: Familiarise yourself with Molton Brown's products, values, and market position. This knowledge will help you articulate why you want to work for them and how you can be an effective brand ambassador.
How to prepare for a job interview at MOLTON BROWN
✨Show Your Passion for Luxury
As a Concession Manager, it's crucial to demonstrate your passion for luxury products. Be prepared to discuss your favourite Molton Brown products and how they resonate with you. This will show your genuine interest in the brand and its values.
✨Highlight Your Retail Management Experience
Make sure to emphasise your previous retail management experience, especially in a concession setting. Share specific examples of how you've driven sales and managed inventory effectively, as this aligns directly with the responsibilities of the role.
✨Demonstrate Customer-Centric Thinking
Molton Brown values a customer-centric approach, so be ready to discuss how you've previously enhanced customer experiences. Think of examples where you've gone above and beyond to ensure customer satisfaction, particularly in the beauty or fragrance sector.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Prepare by thinking of situations where you've had to strategise to maximise revenue or improve customer engagement, and be ready to share these insights.
