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For Companies At a Glance
- Tasks: Join us as a Sales Consultant, providing luxury customer experiences and product knowledge.
- Company: Molton Brown, part of Kao, is dedicated to creating high-quality products for a beautiful life.
- Benefits: Enjoy a £27,690 salary, 50% staff discount, 22 days holiday, and more perks!
- Why this job: Be the face of our brand, work in a vibrant team, and develop your skills in a purpose-driven company.
- Qualifications: Excellent communication skills, a positive attitude, and a passion for luxury are essential.
- Other info: Flexible shifts from 5am to 11pm; we value diversity and welcome all applicants.
The predicted salary is between 23600 - 31900 £ per year.
The Opportunity
We are looking for a dedicated individual, with a passion for luxury to join us asSales Consultant in ourHeathrow, World Duty Free terminal counters. This is afull-time opportunity, working 37.5 hours per week. It\’s important to note that World Duty Free is open from 5am – 11pm so your shift times could vary across those hours, including before and after, in order to meet business requirements.
As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.
What we are looking for
We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can- do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPI’s and have flexibility in your working arrangements to be able to suit business requirements.
What we can offer you
- An annual salary of £27,690
- A 50% staff discount to use on all of your favourite Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday!
- A monthly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items!
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Company Pension Scheme
- Ongoing development and the opportunity to enhance your skills
- A company where your voice will be heard and your opinion matters!
- Learning and development opportunities within our business and across our brands
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people\’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World\’s Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit
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Sales Consultant employer: Molton Brown Limited
Contact Detail:
Molton Brown Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarise yourself with Molton Brown's product range and brand values. Understanding the luxury market and being able to discuss their products confidently will set you apart during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Be ready to discuss how you can create memorable experiences for customers, especially in a luxury setting.
✨Tip Number 3
Demonstrate your flexibility and teamwork abilities. Be prepared to discuss how you've adapted to changing work environments or schedules in the past, as this role requires a willingness to work varied hours.
✨Tip Number 4
Express your passion for luxury and personal grooming standards during the interview. Share how you maintain high standards in your appearance and how that reflects your commitment to the brand.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Sales Consultant position. Highlight your relevant experience in customer service and luxury retail.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication skills, personal grooming standards, and any previous experience in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury products and your understanding of the brand values. Use specific examples to demonstrate how you can contribute to the team and enhance customer experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Molton Brown Limited
✨Show Your Passion for Luxury
Make sure to express your enthusiasm for luxury products during the interview. Share any personal experiences or knowledge you have about high-end brands, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully interacted with customers in the past, showcasing your ability to provide excellent service.
✨Prepare for Personalised Selling Scenarios
Be ready to discuss how you would approach a customer journey from start to finish. Think about how you can create a sensorial experience for customers, such as through fragrance consultations or product demonstrations, and be prepared to role-play these scenarios.
✨Highlight Teamwork and Flexibility
The company values teamwork and flexibility, so come prepared with examples of how you've worked effectively in a team setting. Also, be ready to discuss your availability and willingness to adapt to varying shift patterns, as this is crucial for meeting business needs.
