People Experience Specialist

Department: People

Employment Type: Permanent - Full Time

Location: London

Reporting To: Jim Morris

Compensation: £36,000 - £50,000 / year

Description

London, office-first. Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.

2025 is a big year for us. In January, we announced a game-changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.

Our People Team sits at the heart of the business. We’re a close-knit, forward-thinking group focused on building a trusted, practical, and engaging employee experience. We’re embedded in the business via a partnership model, and our Chief People Officer is on the Exec Team, giving us real influence on company culture and direction. We take a product mindset to the employee lifecycle, designing thoughtful, experience-led journeys with our Freetraders as the end users.

This is an exciting time to join us: with buy-in, budget, and ambition, we’re evolving the People function to be a real lever of change and engagement during a pivotal phase in our journey.

As our People & Experience Specialist, you'll be the beating heart of employee experience at Freetrade. You’ll play a broad, generalist role, but with a sharp focus on making our People processes feel intuitive, human, and exciting. From onboarding and socials to People operations and policy communication, you’ll be hands-on across the full spectrum of the employee lifecycle. You'll also be our London office linchpin, helping the space feel welcoming and functional.

This is a role for someone who thrives on variety, enjoys solving problems, and brings structure, energy, and care to everything they do.

The People Team

We believe the People team should be one of the most trusted, connected, and impactful parts of the business. We operate a Business Partnering model, supporting our leaders and teams closely. Our CPO sits on the Exec Team, giving us real influence over culture and business outcomes. You’ll join a collaborative, low-ego team that includes:

• A Lead HRBP in London (your line manager)
• A UK-remote Senior Payroll & Benefits Specialist managing international payroll, compliance and HR governance.
• A Budapest-based People Lead driving local HR delivery.
• A soon-to-be-hired HR Business Partner supporting the Tech Domain.

We're building practical, exciting frameworks that enhance the employee experience, without unnecessary complexity. We’re honest, calm under pressure, and act with empathy and commercial savvy.

What You’ll Do

People Experience

• Own the revamping and maintenance of our onboarding process
• Partner with the wider team to drive culture-building initiatives and events.
• Support with the design and implementation of key people processes
• Act as the go-to for day-to-day employee queries and feedback

People Operations

• Support core HR processes: contracts, references, HR data and documentation.
• Own our People wiki (Confluence) with friendly, useful guides to complement policies, ensuring it's our source of truth for all employees.
• Work with the Senior Payroll & Benefits Specialist to keep our documentation audit-ready.
• Support reporting and people data analysis to guide decision-making.

Office & Environment

• Be the main contact point for our managed London office space.
• Ensure the workplace is functional, welcoming and aligned with our company values.

What We’re Looking For

• Solid HR foundations. You understand the importance of employment law, compliance, data accuracy, and confidentiality.
• Calm under pressure. You bring a steady hand and positive energy, even when juggling.
• Organised & methodical. You approach your work with structure, detail, and accountability.
• Action-oriented. You are outcome-focused and have a bias for getting things shipped.
• Self-aware collaborator: You know when to run solo and when to pull others in.
• Sociable & energetic: You’re a connector, someone who wants to know people and build relationships across levels.
• Comfortable with data: You can work in Excel, pull reports, and use data to tell a story.
• Purpose-Driven: You enjoy storytelling, linking People work to business purpose and commercial outcomes.

We use a thoughtful mix of tools to stay efficient, collaborative, and data-driven:

• BambooHR: Our central HRIS for employee records, time off, and data reporting.
• Slack: For company and team communication, as well as quick cross-functional collaboration.
• G-Suite: We work extensively in Google Sheets (reporting, tracking), Docs (comms and guides), and Slides (presentations).
• Jira: For ticketing workflows
• DocuSign: For contracts and signed documentation
• Confluence: Our Company-wide wiki tool.

Benefits

Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade.

Why Join Us

• You’ll be part of a People Team with real influence and ambition.
• You’ll have variety, ownership, and the space to make ideas happen.
• You’ll help shape the employee experience for a growing business on a mission.
• You’ll work with people who care; about their work, each other, and our customers.

Here’s what’s on offer in 2025:

• Office first culture - we have beautiful office spaces in central London and Budapest where four days a week you collaborate with colleagues in person, one of our core behaviours is that we’re a team that works better together.
• Values - at Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview!

Benefits In London:

• Competitive salary – carefully benchmarked.
• Holidays – 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade.
• Enhanced pension – We’ll match your contributions up to 5%.
• Group Life Insurance – Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance.
• Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family.
• Income Protection Cover – Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury.
• Enhanced parental leave – Time off when it matters most.
• Flexibility for those who need it – We’re office-first, but life happens. Whether you’re a parent or have care responsibilities, we focus on output and trust you to manage your time.
• Learning & Development – We fund industry qualifications so you can grow as a financial services professional.
• Cycle to Work scheme – Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly installments.
• Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year.

Following the completion of our acquisition by IG Group, you can expect our benefits package to further improve as we align with the broader offerings available across the group.