Client Site Reliability Engineer (London)
Client Site Reliability Engineer (London)

Client Site Reliability Engineer (London)

London Full-Time 48000 - 84000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support clients in implementing cloud-native banking solutions and troubleshoot infrastructure issues.
  • Company: Join Thought Machine, a leading fintech revolutionising banking technology with a fun and innovative culture.
  • Benefits: Enjoy flexible working hours, competitive salary, generous leave policies, and access to learning resources.
  • Why this job: Be part of a rapidly growing company recognised for its workplace culture and innovative impact on banking.
  • Qualifications: Experience with cloud technologies, automation tools, and programming languages like Go, Python, or Java required.
  • Other info: We value diversity and encourage applications from all backgrounds, including those with different abilities.

The predicted salary is between 48000 - 84000 £ per year.

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn.

The Client Site Reliability Engineer role in Infrastructure, Client Services will be responsible for enabling and supporting our clients to deliver a best in class cloud native implementation of Thought Machine Vault products on client or Thought Machine hosted infrastructure, from presales to production at scale. This role supports clients in their cloud infrastructure preparation, deployment, optimisation and troubleshooting.

Duties

  • Hands on cloud infrastructure consulting both on client site and remote.
  • Working with customers and external partners to design and prepare suitable cloud infrastructure to ensure Thought Machine Vault products can be tested and run successfully at scale. Includes planning for high availability, disaster recovery, backup, redundancy, capacity and security.
  • Deploying and configuring Thought Machine Vault products on client, SaaS and internal cloud infrastructure.
  • Developing deep understanding of and advising clients on optimisation of cloud infrastructure for overarching implementation of Vault, including advising on systems outside of Vault to empower holistic digital transformation in collaboration with Thought Machine Client Architects.
  • Supporting and troubleshooting client, SaaS and internal cloud infrastructure both remotely and on site, including by promoting and deploying suitable monitoring, logging and alerting tools.
  • Working closely with internal product and engineering teams to ensure client feedback is incorporated into improvements to the product and platform.
  • Supporting the Thought Machine Commercial Team and Cloud Provider Partners in answering infrastructure queries and challenges in the presales cycle.

Requirements

  • Ability to explain technical concepts to technical and non-technical stakeholders.
  • Hands on experience of some or all of the following:
  • Experience with automation/configuration management, e.g. Terraform.
  • Experience with AWS or GCP.
  • Experience with at least one and associated certifications for at least one of the following: AWS (ideally certified Solutions Architect Professional), GCP (ideally certified Professional Cloud Architect), Azure (ideally certified Solutions Architect Expert).
  • Experience of enterprise secrets management systems, e.g. HashiCorp Vault, AWS secrets manager.
  • Experience in supporting production systems for high profile, mission critical systems.
  • Experience with hybrid cloud technologies including OpenShift, Google Anthos, AWS EKS Anywhere, AWS Outposts.
  • A strong background in Go, Python or Java.
  • Experience with Postgres.
  • Experience with observability tools, e.g. Prometheus, Grafana.

Benefits

  • Highly competitive salary.
  • Pension plan (match up to 5%).
  • Life insurance - three times annual salary.
  • Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid).
  • Shared parental leave (matched to our maternity leave for the same point in time).
  • 25 days holiday and bank holidays.
  • Flexible working hours.
  • Cycle-to-work scheme.
  • Electric car scheme.
  • Season ticket loan.
  • Access to outstanding learning materials and courses.
  • Sports and hobby clubs, subsidised by Thought Machine.
  • All the latest tech you need.
  • Start the day properly with fresh fruit and cereals.
  • Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks.
  • A talented and experienced team as your colleagues.
  • An environment where we encourage learning and progress.
  • Two charity days a year.
  • Weekly food pop-up.

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn’t accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Client Site Reliability Engineer (London) employer: Molten Ventures plc

Thought Machine is an exceptional employer, offering a vibrant work culture in London that fosters innovation and collaboration among a talented team. With generous benefits including competitive salaries, extensive parental leave, and a commitment to employee growth through access to outstanding learning resources, we empower our staff to thrive both personally and professionally. Join us in our mission to revolutionise banking technology while enjoying a supportive environment that values diversity and encourages meaningful contributions.
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Contact Detail:

Molten Ventures plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Site Reliability Engineer (London)

✨Tip Number 1

Familiarise yourself with Thought Machine's products and services, especially the Vault. Understanding how their cloud-native technology works will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Network with current or former employees of Thought Machine on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by the Client Site Reliability Engineer, which can be invaluable during your application process.

✨Tip Number 3

Brush up on your technical skills related to cloud infrastructure, particularly AWS and GCP. Consider working on personal projects or contributing to open-source initiatives that showcase your expertise in automation tools like Terraform and programming languages such as Go or Python.

✨Tip Number 4

Prepare to discuss real-world scenarios where you've successfully implemented or optimised cloud infrastructure. Be ready to explain your thought process and the impact of your decisions, as this will highlight your problem-solving abilities and hands-on experience.

We think you need these skills to ace Client Site Reliability Engineer (London)

Cloud Infrastructure Consulting
Automation/Configuration Management (e.g. Terraform)
AWS or GCP Experience
AWS Certified Solutions Architect Professional
GCP Certified Professional Cloud Architect
Azure Certified Solutions Architect Expert
Enterprise Secrets Management Systems (e.g. HashiCorp Vault, AWS Secrets Manager)
Production Systems Support for High Profile Applications
Hybrid Cloud Technologies (e.g. OpenShift, Google Anthos, AWS EKS Anywhere, AWS Outposts)
Programming Skills in Go, Python or Java
Postgres Database Management
Observability Tools (e.g. Prometheus, Grafana)
Technical Communication Skills
Troubleshooting and Problem-Solving Skills
Collaboration with Internal Teams
Client Relationship Management

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Site Reliability Engineer position. Tailor your application to highlight relevant experiences that align with the job description.

Highlight Technical Skills: Emphasise your hands-on experience with cloud infrastructure, automation tools like Terraform, and programming languages such as Go, Python, or Java. Mention any relevant certifications, especially in AWS or GCP, to showcase your qualifications.

Showcase Problem-Solving Abilities: Provide examples of how you've successfully supported production systems or resolved technical challenges in previous roles. This will demonstrate your ability to troubleshoot and optimise cloud infrastructure effectively.

Personalise Your Application: Craft a personalised cover letter that reflects your enthusiasm for Thought Machine's mission and culture. Mention why you're excited about the opportunity to contribute to their innovative fintech solutions.

How to prepare for a job interview at Molten Ventures plc

✨Understand the Company Culture

Before your interview, take some time to research Thought Machine's workplace culture. They value collaboration and innovation, so be prepared to discuss how you can contribute to a positive team environment and share examples of how you've worked well with others in the past.

✨Showcase Your Technical Skills

As a Client Site Reliability Engineer, you'll need to demonstrate your hands-on experience with cloud infrastructure and automation tools. Be ready to discuss specific projects where you've used Terraform, AWS, or GCP, and how you tackled challenges in those environments.

✨Prepare for Scenario-Based Questions

Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot issues or optimise cloud infrastructure, and be ready to explain your thought process and the outcomes of your actions.

✨Communicate Clearly with Diverse Stakeholders

You'll need to explain technical concepts to both technical and non-technical stakeholders. Practice articulating complex ideas in simple terms, and prepare examples of how you've successfully communicated with different audiences in previous roles.

Client Site Reliability Engineer (London)
Molten Ventures plc
M
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