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For Companies At a Glance
- Tasks: Provide operational support for telematics systems and assist with IT tasks.
- Company: Join a dynamic team at Molson Group, focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Be part of a team that makes a real difference in customer service and tech solutions.
- Qualifications: Strong organisational skills, attention to detail, and basic technical aptitude required.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
To provide operational support across telematics systems and general IT tasks, ensuring smooth service delivery for customers and internal teams. This role will support the Product Support Manager by handling telematics activities, investigating and resolving issues, coordinating installations, assisting with IT support tasks, and supporting sales administration.
Main Responsibilities
- Telematics Support
- Administer telematics platforms, including basic configuration.
- Investigate and resolve tickets related to tracker or data issues.
- Coordinate tracker installations based on customer requests.
- Assist with configuration and setup during large-scale rollout projects.
- Liaise with the external data team for advanced configuration or troubleshooting needs.
- IT Support Assistance
- Respond to customer enquiries relating to system access, data issues, and website functionality.
- Perform daily checks on data integrity and overall system health to proactively identify and address issues.
- Carry out routine operational tasks, including adding or removing machines across systems and maintaining accurate data records.
- Act as a key point of contact with the customer to support them throughout the full onboarding process, including initial setup, account creation, machine configuration, user guidance, and early-stage troubleshooting.
- Provide ongoing support for the company website and associated platforms.
- Escalate complex or high-impact IT issues to the Product Support Manager or appropriate technical teams.
- Documentation & Reporting
- Maintain accurate records of installations, configurations, and support tickets.
- Update internal documentation, guides, and knowledge base articles as required.
- Sales & Business Support Administration
- Provide administrative support to assist the sales function and wider team.
- Maintain accurate records, logs, and documentation tied to ongoing sales activities.
- Support coordination between sales, operations, and support teams to ensure smooth handovers and consistent customer communication.
Skills And Attributes
- Attention to detail and accuracy is a must.
- Strong organisational and coordination skills.
- Process driven.
- Good communication skills with the ability to liaise effectively with customers and internal teams.
- Ability to work independently under guidance and escalate issues appropriately.
- Basic technical aptitude (comfortable learning telematics and IT systems).
- Familiarity with service desk processes (ITIL awareness is an advantage).
- Proficient level of English, Maths and computer literacy, especially using MS office applications such as Excel.
Product Support Specialist in Bristol employer: Molson Scotland
Contact Detail:
Molson Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Bristol
✨Tip Number 1
Get to know the company inside out! Research their telematics systems and IT support processes. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and internal teams, being able to explain technical issues clearly is key. Try role-playing common scenarios with a friend.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Product Support Specialist in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Specialist role. Highlight your relevant experience with telematics systems and IT support tasks, as this will show us you’re a great fit for the position.
Show Off Your Skills: Don’t forget to showcase your attention to detail and organisational skills in your application. We love candidates who can demonstrate their ability to manage multiple tasks and communicate effectively with both customers and internal teams.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. This helps us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Molson Scotland
✨Know Your Telematics
Familiarise yourself with telematics systems and their functionalities. Understand the basics of configuration and common issues that arise. This will help you speak confidently about your ability to support customers and troubleshoot effectively.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your attention to detail and how it has helped you maintain accurate records or coordinate installations smoothly.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively with both customers and internal teams. Good communication is key in this role, so be ready to showcase your skills.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting or resolving customer issues. Think of specific examples where you've successfully identified and solved problems, as this will show your proactive approach and basic technical aptitude.
