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- Tasks: Support pubs and restaurants with customer inquiries while gaining hands-on experience.
- Company: Join Molson Coors, a leading global beverage company with a rich history.
- Benefits: Earn £19,000, enjoy flexible working, and receive world-class training.
- Why this job: Kickstart your career in customer service with a supportive team and exciting brands.
- Qualifications: Passion for learning, adaptability, and teamwork are key!
- Other info: Opportunity for a nationally recognised qualification and career growth.
The predicted salary is between 800 - 980 £ per month.
Salary: £19,000.00
Location: Burton Upon Trent
Duration: 2 year FTC
Brands to love, Careers to last.
At Molson Coors, we’ve been bringing people together over a cold beer for more than 200 years. Our award-winning portfolio includes beloved brands such as Coors, Carling, Madri Excepcional and Blue Moon. Our diverse range also features popular brands like Aspall, Rekorderlig, Staropramen, and Doom Bar.
As a global leader in the beverage industry, we are deeply committed to promoting responsible drinking and driving sustainability. With a presence in over 100 countries and a team of 16,000 employees, we are dedicated to fostering a sustainable future for our communities and championing responsible drinking worldwide.
Joining us means becoming part of a company that values tradition while innovating to meet the evolving tastes of our consumers. We believe in celebrating all of life’s moments together and making a positive impact in the world.
As a People First organisation, we’re happy to discuss flexible working options.
Your Purpose
Our apprenticeship programme offers world-class training, tailored on-the-job learning, and insight into our brands, customers, competitors, and the wider sector. You’ll be supported by a dedicated mentor, and work toward a nationally recognised qualification – laying the foundation for a confident and capable career in customer service.
As a Customer Service Apprentice, you’ll play a vital role as the voice of our business – supporting pubs, restaurants, and other customers with equipment inquiries and maintenance requests. Based on a hybrid schedule at our Burton-on-Trent Head Office, you’ll gain hands-on experience while building strong relationships with colleagues and customers across the industry.
About You
- If you’re passionate about developing your skills, our brands and our business then we would love to hear from you.
- Have a willingness to work across multiple shifts when required, including evenings and weekends.
- Adaptable – you’re flexible to meet new challenges at pace.
- Collaborative – We work together, celebrate together and we win together. The greatest achievements are built by teams!
- Curious – You’ll look for ways to do things differently and always keep learning.
- Passionate - we’re all passionate ambassadors of our brands and our business.
- Proactive – We’re innovators; unafraid to be direct and we act calmly and quickly.
You may not meet all the criteria for the role, but don't let that stop you from applying. We all need to learn and develop and here at Molson Coors we can help you do this.
Next Steps
- Application: Complete the online application, upload your CV and answer a few eligibility questions.
- Task-based psychometric assessment: If you are eligible, you will be invited to complete a gamified assessment to uncover your potential. Assessments will be sent out from December.
- Before the Discovery Day, you'll have the chance to speak with us directly to find out what to expect from the programme and ask any questions you may have.
- Discovery Day: Our final step, you will be invited to our in-person Discovery Day, which will take place on Thursday 19th March 2026. If you're selected to attend, we'll support you with preparation so you feel confident and ready for the day.
- Successful candidates will be offered a place soon after our Discovery Day, and you will join us in September 2026!
If you have any questions or need any adjustments during the hiring process, just let us know. We’re here to ensure your success!
About Us
We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 12 years. Equal Parent Leave - as much or as little as you wish of 52 weeks parent leave, with 26 weeks at full pay irrespective of gender or path to parenthood. Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life. Commitment to the physical and mental wellbeing of all our people reflective of our People First value.
We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. Our aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background.
We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us. We want you to succeed and will be happy to support you.
Customer Service Apprentice in Burton upon Trent employer: Molson Coors
Contact Detail:
Molson Coors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Burton upon Trent
✨Tip Number 1
Get to know the company! Research Molson Coors and their brands. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Apprentice, you'll be the voice of the business. Role-play common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Molson Coors family. We can't wait to hear from you!
We think you need these skills to ace Customer Service Apprentice in Burton upon Trent
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and our brands.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Apprentice role. Highlight any relevant experience or skills that align with what we’re looking for, like teamwork and adaptability.
Answer Eligibility Questions Thoughtfully: Take your time with the eligibility questions. They help us understand your background and motivations better, so give it your best shot and be honest!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re in the running for this exciting opportunity.
How to prepare for a job interview at Molson Coors
✨Know the Brand
Before your interview, take some time to research Molson Coors and its brands. Familiarise yourself with their portfolio, values, and commitment to sustainability. This will not only show your enthusiasm but also help you connect your answers to their mission.
✨Show Your Passion
As a Customer Service Apprentice, being passionate about the brands and the business is key. Be prepared to share why you love their products and how you can contribute to promoting responsible drinking and customer satisfaction.
✨Demonstrate Adaptability
The job requires flexibility, so think of examples from your past where you've successfully adapted to new challenges or worked across different shifts. Highlighting your adaptability will resonate well with their collaborative culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, mentorship opportunities, or how they celebrate team successes. This shows your curiosity and eagerness to learn, which aligns perfectly with what they’re looking for.
