At a Glance
- Tasks: Manage consumer complaints and drive compliance to protect our brand reputation.
- Company: Join Molson Coors, a top employer with a commitment to quality and sustainability.
- Benefits: Flexible work programmes, focus on wellbeing, and opportunities for personal development.
- Other info: Diverse workplace with a commitment to inclusion and career growth.
- Why this job: Be a key player in enhancing consumer experience and driving quality culture.
- Qualifications: Strong communication skills and experience in KPI reporting and data analysis.
The predicted salary is between 30000 - 40000 £ per year.
Your Purpose
As the Quality & Consumer Experience Coordinator you will play a critical part in protecting our brand reputation by managing consumer complaints, coordinating site KPI reporting, and driving compliance through document control and internal audit program. You will be a key enabler of our quality culture and act as a key link between our Brewery Operations and Corporate teams (including Legal and Marketing) to resolve product quality issues and ensure quality risks are effectively resolved.
Key Responsibilities
- Own and report site KPIs across Quality, Food Safety, and Compliance, ensuring accuracy, timely submission, and clear insight to drive performance goals.
- Lead consumer complaints management, including investigation, supporting root cause analysis, trend monitoring, risk escalation and resolution.
- Analyse consumer complaint data and report supplier complaints, identifying improvement opportunities and supporting KPI delivery.
- Oversee document control processes, ensuring all SOPs, work instructions, and HACCP documentation are compliant, current, and audit-ready.
- Conduct internal audits and support external audits against standards such as BRCGS, FEMAS, Kosher, and Red Tractor, driving continuous improvement.
- Act as a Quality ambassador, coaching and supporting production teams to build capability and embed food safety and quality best practice.
About You
- Strong communication and stakeholder management skills.
- Proven experience in KPI reporting and data analysis.
- In-depth knowledge of food safety standards (BRCGS, FEMAS, Kosher, etc.)
- Experience conducting internal audits and supporting audit readiness.
- Passion for driving quality culture.
You may not meet all the criteria for the role, but don't let that stop you from applying. We all need to learn and develop, and we can help you do this here at Molson Coors.
About Us
We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 13 years. Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life. Commitment to the physical and mental wellbeing of all our people reflective of our People First value. We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.
Molson Coors Beverage Company: Building Careers
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. Our aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background.
We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at careers@molsoncoors.com. We want you to succeed and will be happy to support you.
Quality & Consumer Experience Coordinator employer: Molson Coors Beverage Company
At Molson Coors Beverage Company, we pride ourselves on being one of the UK’s Most Attractive Employers, offering a vibrant work culture that prioritises employee wellbeing and development. As a Quality & Consumer Experience Coordinator, you will benefit from flexible work programmes, a commitment to continuous improvement, and opportunities for professional growth within a supportive environment that values diversity and inclusion. Join us in our mission to raise industry standards while enjoying a fulfilling career in a company that truly cares about its people.
Contact Details:
Molson Coors Beverage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Consumer Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with KPIs and quality management.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Quality & Consumer Experience Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality & Consumer Experience Coordinator role. Highlight your experience with KPI reporting, data analysis, and food safety standards to show us you’re the perfect fit!
Showcase Your Communication Skills:Since strong communication is key in this role, don’t forget to demonstrate your stakeholder management skills. Use examples from your past experiences where you effectively communicated with different teams or resolved issues.
Be Data-Driven:We love numbers! When discussing your previous roles, include specific metrics or KPIs you’ve worked with. This will help us see how you can contribute to our quality culture and drive performance goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Molson Coors Beverage Company
✨Know Your KPIs
Familiarise yourself with key performance indicators related to quality, food safety, and compliance. Be ready to discuss how you've managed or reported on these in the past, as this will show your understanding of the role's responsibilities.
✨Master Consumer Complaints
Prepare examples of how you've handled consumer complaints or quality issues before. Highlight your approach to root cause analysis and how you’ve driven improvements based on complaint data. This will demonstrate your problem-solving skills and commitment to quality.
✨Understand Food Safety Standards
Brush up on your knowledge of food safety standards like BRCGS, FEMAS, and Kosher. Be prepared to discuss how you've applied these standards in previous roles, as this will showcase your expertise and passion for maintaining high-quality practices.
✨Showcase Your Communication Skills
Since strong communication is key in this role, think of examples where you've effectively communicated with stakeholders or coached teams. Practice articulating your thoughts clearly and confidently, as this will help you stand out during the interview.
