At a Glance
- Tasks: Deliver exceptional customer service and support operations at our HQ.
- Company: Join the dynamic team at Molson Coors Beverage Company.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Embrace diversity and grow your career with us!
- Why this job: Be a brand ambassador and make a real impact in a vibrant workplace.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Your Purpose
Reporting to the Property & Facilities Service Building Manager, you’ll play a key role in delivering a seamless, professional experience across our HQ and wider property network. This is a highly visible, customer-facing role where you’ll act as a brand ambassador while providing essential operational, facilities, and administrative support. This role is based on-site 5 days per week.
Key Responsibilities
- Customer Service, Front‑of‑House & Postal Operations: Deliver professional customer service across core hours (8am–5pm), through activities such as visitor management, reception duties, postal operations, and maintaining outstanding first impressions as a brand ambassador. Working with Marketing and Sales to support brand promotions.
- Facilities, Safety Compliance & Responsible Person Duties: Work collaboratively with the FM team to ensure compliance with MCBC UK QEH&S policies and procedures, for example first aid readiness, evacuation procedures, manual handling practices, regular site walks and audits to maintain a safe and compliant environment.
- Security & Access Control: Implement onsite security protocols through activities such as issuing, managing, and monitoring visitor access cards, ensuring appropriate access control and safeguarding of employees, contractors, visitors, suppliers, and the public.
- Facilities Help Desk, Office Management & Process Administration: Operate the National Facilities Help Desk and HQ/Thirst Bar facilities, triaging and prioritising calls/emails, assigning work to relevant teams, and maintaining feedback systems. Deliver office management duties for example resetting spaces, occupancy analysis, process management, and ordering for staff shop requirements.
- Events/Building & Finance Coordination: Coordinate events, building operations and financial processes, ensuring safe and inclusive events, efficient space and contractor management, building compliance, user support, and accurate purchase order and budget administration.
About You
- Experience in a customer-facing or front-of-house role, alongside administrative responsibilities such as handling enquiries, logging tasks, and managing shared inboxes.
- Exposure to facilities, office management, or building operations, including coordinating contractors or suppliers.
- Excellent interpersonal and communication skills.
- Strong organisational skills, with the ability to prioritise multiple tasks effectively.
- High attention to detail, particularly in relation to compliance, safety checks, and documentation.
- Confident using Microsoft Office and general administrative systems.
- Professional approach to managing reception, visitors, and access control processes.
- Proactive problem-solver, with good judgement and initiative.
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. Our aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at careers@molsoncoors.com. We want you to succeed and will be happy to support you.
Property & Facilities Service Coordinator employer: Molson Coors Beverage Company
At Molson Coors Beverage Company, we pride ourselves on fostering a vibrant and inclusive work culture that values diversity and encourages personal growth. As a Property & Facilities Service Coordinator, you will enjoy a dynamic environment where your contributions are recognised, and you will have access to professional development opportunities while working in a role that is integral to our operations. Located at our HQ, you will be part of a team that prioritises safety, compliance, and exceptional customer service, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Molson Coors Beverage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property & Facilities Service Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Molson Coors. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a professional experience, think of examples from your past where you've excelled in customer-facing situations. Be ready to share these stories during your interview to demonstrate your ability to be a brand ambassador.
✨Tip Number 3
Show off your organisational skills! The Property & Facilities Service Coordinator role requires juggling multiple tasks. Prepare to discuss how you prioritise your workload and manage time effectively. Maybe even bring a planner or digital tool you use to keep everything on track!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Property & Facilities Service Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about delivering a top-notch customer experience, make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've made a positive impact on customers in the past!
Be Organised and Detail-Oriented:This job requires juggling multiple tasks, so it's crucial to demonstrate your organisational skills. Share examples of how you've managed various responsibilities while keeping everything running smoothly. We love a candidate who pays attention to the little things!
Tailor Your Application:Take the time to customise your application for this specific role. Use keywords from the job description to show that you understand what we're looking for. It helps us see how you fit into our team at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Molson Coors Beverage Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Property & Facilities Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you articulate your fit for the position clearly.
✨Showcase Your Customer Service Skills
Since this role is highly customer-facing, prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you made a positive impact, as this will demonstrate your ability to be a brand ambassador.
✨Highlight Your Organisational Skills
The job requires strong organisational skills, so come prepared to discuss how you manage multiple tasks effectively. Share examples of how you've prioritised work in busy environments, especially in relation to facilities or office management.
✨Be Ready to Discuss Compliance and Safety
Given the emphasis on compliance and safety in the role, brush up on relevant policies and procedures. Be ready to discuss how you've ensured safety and compliance in previous roles, as this will show your proactive approach to maintaining a safe environment.