At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries across various channels.
- Company: Join Molson Coors, a global leader in the beverage industry with a rich history.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Be part of a team that values customer relationships and makes a positive impact.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 26720 - 35070 € per year.
Due to some internal changes we’re now looking for a number of customer-focused professionals to join our Customer Technical Services & Customer Experience Teams on a Hybrid Basis in Burton On Trent.
Salary - £26,720 - £35,070
Why You Should Join Us
At Molson Coors, we've been bringing people together over a cold beer for more than 200 years. Our award-winning portfolio includes beloved brands such as Cobra, Coors, Carling, Madri Excepcional and Blue Moon, along with popular brands like Aspall, Rekorderlig, Staropramen, and Doom Bar. As a global leader in the beverage industry, we are deeply committed to promoting responsible drinking and driving sustainability.
With a presence in over 100 countries and a team of 16,000 employees, we are dedicated to fostering a sustainable future for our communities and championing responsible drinking worldwide. Joining us means becoming part of a company that values tradition while innovating to meet the evolving tastes of our consumers.
Your purpose
Are you someone who naturally puts the customer first, enjoys variety in your day, and takes pride in delivering both exceptional service and commercial results? We have a number of roles ideal for individuals who enjoy building relationships, resolving issues end‑to‑end, and identifying opportunities to add value through every customer interaction. You’ll be at the heart of our customer journey, managing enquiries, orders, and service requests across multiple channels while delivering a consistently positive experience.
Key Responsibilities:
- Handle customer enquiries via phone, email, web chat, text, and digital portals
- Manage and process orders accurately across multiple channels (including EDI)
- Resolve customer issues with empathy, professionalism, and ownership
- Spot customer problems and maximise sales opportunities during service conversations, gathering important information
- Work closely with internal and external stakeholders
- Aware of and looking for continuous improvement opportunities
About You:
- Strong communicator with a customer-first mindset
- Confident managing multiple tasks in a fast-paced environment
- Resilient, adaptable, and comfortable handling challenging conversations
- Highly organised with strong attention to detail
- Proactive problem-solver who takes accountability for outcomes
These roles are ideal for someone who enjoys balancing great service with commercial awareness and thrives in a busy, people-focused environment.
Important Information
This role will be advertised until the end of Friday 22nd May. A role behaviour-based gamification assessment must be completed by Friday 29th May to be considered for the next stage of the process. In-person interviews will be held at our Burton HQ on either Wednesday 10th/Thursday 11th June 2026.
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. Our aim is to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background.
We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at careers@molsoncoors.com.
Customer Service Positions employer: Molson Coors Beverage Company
At Molson Coors, we pride ourselves on being an exceptional employer that champions a customer-first approach while fostering a vibrant and inclusive work culture. Our hybrid roles in Burton On Trent offer competitive salaries, opportunities for professional growth, and the chance to be part of a globally recognised brand committed to sustainability and responsible drinking. Join us to build meaningful relationships and make a positive impact in a dynamic environment where your contributions are valued.
Contact Detail:
Molson Coors Beverage Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Positions
✨Tip Number 1
Get to know the company! Before your interview, dive into Molson Coors' values and culture. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly fits in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and listen actively. Remember, it's all about building relationships, so make sure you come across as approachable and friendly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Positions
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer-first mindset in your application. We want to see how you’ve put customers at the heart of your previous roles and how you’ve gone the extra mile to deliver exceptional service.
Be Specific About Your Skills:When detailing your experience, be specific about the skills that make you a great fit for this role. Mention your ability to manage multiple tasks, resolve issues, and communicate effectively – these are key for us!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Molson Coors Beverage Company
✨Know the Company Inside Out
Before your interview, take some time to research Molson Coors and its brands. Understand their commitment to responsible drinking and sustainability. This knowledge will not only impress your interviewers but also help you align your answers with the company's values.
✨Showcase Your Customer-Centric Mindset
Since the role is all about putting the customer first, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you managed to turn a challenging situation into a positive outcome.
✨Practice Handling Challenging Conversations
Given that you'll be dealing with various customer enquiries, practice how you would handle difficult conversations. Role-play scenarios with a friend or family member to build your confidence in resolving issues with empathy and professionalism.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss how you manage multiple tasks effectively. You could share specific tools or methods you use to stay on top of your workload, ensuring that nothing slips through the cracks.
