At a Glance
- Tasks: Lead customer partnerships and drive a high-performing sales team across the UK.
- Company: Join Molson Coors, a global leader in the beverage industry with iconic brands.
- Benefits: Flexible working options, commitment to wellbeing, and career development opportunities.
- Other info: Be part of a People First organisation that values diversity and inclusion.
- Why this job: Make an impact by shaping customer strategies and driving long-term growth.
- Qualifications: Experience in a similar role with strong relationship-building and negotiation skills.
The predicted salary is between 60000 - 75000 £ per year.
At Molson Coors, we’ve been bringing people together over a cold beer for more than 200 years. Our award-winning portfolio includes beloved brands such as Cobra, Coors, Carling, Madri Excepcional and Blue Moon, along with popular brands like Aspall, Rekorderlig, Staropramen, and Doom Bar.
As a global leader in the beverage industry, we are committed to promoting responsible drinking and driving sustainability. With a presence in over 100 countries and a team of 16,000 employees, we are dedicated to fostering a sustainable future for our communities.
As a People First organisation, we support flexible working options and are happy to discuss arrangements that suit your needs.
About the Role:
We’re looking for a dynamic and commercially driven Customer Account Lead to take ownership of key customer partnerships and lead a high-performing multi-functional selling team across the UK. This is a pivotal, customer-facing role where you will coordinate and lead all aspects of the Multi-Functional Selling Team (MFST), shaping and driving the short- to mid-term agenda (0–18 months). Acting as the primary point of contact with Senior Buying Managers, you will influence the customer strategy, build strong day-to-day relationships, and align cross-functional teams to deliver against the Annual Operating Plan (AOP).
As our Customer Account Lead, you will play a critical role in translating business and brand strategy into impactful customer plans—ensuring executional excellence while building the foundations for long-term growth. This role is mobile and can be based from anywhere in the UK, with a requirement to travel as needed.
Key Responsibilities:
- Total accountability for achieving commercial targets with the customer/s ensuring people and work processes are aligned and integrated across channel with the MFST.
- Responsible for unlocking incremental commercial opportunities within the customer/channel including the overall contact strategy to execute all activities with the customer.
- Responsible for improving Customer Advantage Group Survey (AGS) scores by agreed level in line with company goals.
- Responsible for all aspects of the Multi-Functional Selling team for their customer portfolio and delivering all company KPI's for volume, NSR, AC, AC/HL, forecast bias, people development, and customer survey result scores (AGS).
- Responsible for the line management and coaching of direct reports to facilitate their in-role, personal and career development within Molson Coors.
- Working with the Customer Director for relevant customer/customer group to support developing and executing the strategic agenda with the full customer/customer group, with the key responsibility for the in month, quarter and year delivery of the strategy.
About You:
You’ll be able to show the following skills and experience through the assessment process:
- Previous experience in a similar role - such as Senior NAM or Controller.
- Proven record of building great relationships, influencing and negotiating with both internal and external customers at a senior level.
- Track record of delivering both an Annual Operating Plan (AOP) and a Long-Range Plan (LRP) with complex customers.
- Strong interpersonal skills with the ability to influence at all levels of the organisation both internally and externally.
- Commercially strong with a clear track record of being able to take accountability and deliver complex negotiations.
- Shows strong followship with colleagues and is able to take people with them especially at critical times and negotiations.
- Significant commercial experience in an FMCG environment with much of this experience working with grocers.
We know not everyone will meet every requirement. If you’re excited about this role and believe you can make a difference, we’d love to hear from you.
About Us:
We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 13 years. We offer flexible work programmes to ensure a work-life balance is maintained. We are committed to the physical and mental wellbeing of all our people reflective of our People First value.
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged.
We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at careers@molsoncoors.com. We want you to succeed and will be happy to support you.
Customer Account Lead employer: Molson Coors Beverage Company
At Molson Coors, we pride ourselves on being a People First organisation that champions flexible working arrangements and prioritises the well-being of our employees. With a strong commitment to personal and professional growth, we offer extensive development opportunities within a dynamic and inclusive work culture, making us one of the UK’s Most Attractive Employers for over a decade. Join us in shaping iconic brands while enjoying a supportive environment that values your unique contributions and fosters long-term career success.
Contact Details:
Molson Coors Beverage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Molson Coors. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Molson Coors' brands and values. Show us you’re not just another candidate; demonstrate your passion for their products and commitment to responsible drinking.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Account Lead role. Highlight your relationship-building skills and how you've driven commercial success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Molson Coors family.
We think you need these skills to ace Customer Account Lead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our iconic brands.
Tailor Your Experience:Make sure to highlight your relevant experience that aligns with the Customer Account Lead role. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Molson Coors Beverage Company
✨Know Your Brands
Before the interview, dive deep into Molson Coors' portfolio. Familiarise yourself with their iconic brands like Cobra and Carling, as well as their commitment to responsible drinking. This knowledge will help you connect your experience to their values and show genuine interest.
✨Showcase Your Relationship Skills
As a Customer Account Lead, building relationships is key. Prepare examples of how you've successfully influenced and negotiated with senior stakeholders in previous roles. Highlight specific instances where your interpersonal skills made a difference in achieving commercial targets.
✨Understand the AOP and LRP
Brush up on what an Annual Operating Plan (AOP) and Long-Range Plan (LRP) entail. Be ready to discuss how you've contributed to these plans in past roles, especially with complex customers. This will demonstrate your strategic thinking and commercial acumen.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to lead a multi-functional team or tackle a challenging negotiation. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
