Implementation Manager (New Business Growth) New London, England, United Kingdom

About Moloco: Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we’re transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization.

The Impact You’ll Be Contributing to Moloco: Moloco has the fastest growing mobile DSP and our Implementation team plays a key role in supporting our customer base by onboarding and scaling accounts during their crucial first 90 days. As an Implementation Manager you will work closely with the New Business Sales team to ensure a smooth handover from sales, build outstanding client relationships, and sustainably scale new accounts before handing over to our Growth team to continue the partnership after the 90 day window.

The ideal candidate will have great communication skills, a track record of developing strong client relationships, and the ability to spot revenue opportunities. These softer skills will need to be backed up with strong technical capabilities and an eye for detail since accurate set‑up, reporting, and campaign management is critical in the early stages of our client partnerships.

The Opportunity:

• Fully comprehend the advertiser's marketing needs to effectively communicate how our programmatic solution can help achieve their goals.
• Analyse campaign data to understand performance and use data to suggest optimisations and/or upsell other solutions for the advertiser.
• Identify account growth opportunities, and ensure that high growth accounts are set up for success before handed off to the Growth team.
• Work with the Growth team to ensure a successful transition into long term account management.
• Work with the Product, Data Science, and Engineering teams to feedback client experiences and build or iterate client solutions as customer needs arise.
• Understand the mobile ecosystem and stay current on industry trends, using this knowledge to offer actionable insights to customers.
• Provide Actionable Debriefs on both successful and unsuccessful campaigns to help guide the New Business Sales team.
• Travel as needed to key industry events and conferences.

How Do I Know if the Role is Right For Me?

• Mobile Advertising experience, preferably in Account Management.
• Knowledge of the programmatic ecosystem.
• Excellence in logical thinking, problem solving and familiarity with big data and numbers.
• A strong ability to look beyond what a customer says and identify what solutions available actually can help meet their needs.
• An eye for detail in specific campaigns that can then be explained and actioned upon easily by customers who may not be as familiar with the programmatic space.
• Ability to quickly get together reports that tell the story you are trying to convey to a new partner, to get them situated for success on the platform.
• Strong ownership mentality and a curious approach to problem solving.
• Passion for continuous growth and success of the organisation, as well as yourself.
• Team player and the ability to adapt to a fast growing/changing company.

Moloco Thrive: Benefits and Well-Being: We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.

Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.

Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.

Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.

Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.

Moloco is an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law.