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- Tasks: Create amazing experiences for guests and ensure top-notch service at Mollie's.
- Company: Join the innovative and expanding Mollie's, a modern motel-diner brand.
- Benefits: Competitive pay, career development, free meals, and wellness perks.
- Why this job: Be part of a dynamic team shaping the future of hospitality.
- Qualifications: Customer-focused, driven, and eager to learn in a fast-paced environment.
- Other info: Diverse workplace with opportunities for growth and recognition.
WE ARE MOLLIE\’S
Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.
Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.
Mollie’s is now looking for a Front of House team memberlooking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.
OUR PEOPLE
The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.
We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.
You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.
Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.
REQUIREMENTS
At Mollie’s, we’re all about great food, great vibes, and even better experiences. We’re looking for friendly, energetic, and guest-focused individuals to join our Diner team as Front of House Team Member. If love connecting with people, delivering top-notch service, and having fun while you work, this could be the perfect role for you.
What you’ll do:
- Be the friendly face our diners first meet, setting the tone for an unforgettable experience.
- Take orders, serve food and drinks, and ensure every guest feels looked after.
- Work alongside a passionate team to deliver the Mollie’s standard of service every single shift.
- Learn all aspects of the diner experience, from front of house operations to behind-the-scenes processes, so you can provide seamless, high-quality service.
BENEFITS
- Pay Rate £10.50 to £12.41
- 10% Tronc Scheme
- Mollie’s Career Pathway programme including Paid qualifications
- Enhanced Company Maternity, Paternity and Adoption leave
- Company sick pay
- Free on-site parking
- Hospitality Rewards (Discounts Platform)
- Celebration Day- additional day of leave every after three years of service
- Complimentary meal every shift
- Unlimited free tea, coffee, and soft drinks every shift
- Discounted food and accommodation
- 24-hour access to our wellness programme
- Discounts on GHD and Cowshed products
- Length of Service Rewards
- Monthly awards scheme
- Up to £500 refer a friend scheme
- Birthday Reward
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Front of House Team Member employer: Mollie's
Contact Detail:
Mollie's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know Mollie’s vibe! Before your interview, check out our website and social media. Familiarise yourself with our values and what makes us tick. This way, you can show off your passion for the brand and how you fit right in!
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be the face of Mollie’s. Role-play common customer scenarios with friends or family to boost your confidence and ensure you're ready to deliver that warm, welcoming service we pride ourselves on.
✨Tip Number 3
Network like a pro! Connect with current Mollie’s team members on LinkedIn or at local events. Ask them about their experiences and any tips they might have. This not only shows your enthusiasm but could also give you insider info that sets you apart!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re genuinely interested in joining the Mollie’s family.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and your eagerness to learn.
Tailor Your Application: Make sure to customise your application to fit the Front of House role at Mollie’s. Highlight your customer service experience and any relevant skills that align with our values of warmth and quality service.
Show Your Team Spirit: We love a collaborative spirit! Mention any experiences where you've worked as part of a team to achieve a common goal. It’s all about exceeding guest expectations together!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily keep track of your application and get back to you quickly!
How to prepare for a job interview at Mollie's
✨Know the Brand
Before your interview, take some time to research Mollie’s. Understand their unique vibe, values, and what sets them apart in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to stay calm under pressure and how you’ve worked collaboratively with others to enhance guest experiences.
✨Emphasise Your Eagerness to Learn
Mollie’s is looking for candidates who are driven and eager to grow. Be ready to discuss how you’ve taken initiative in your previous roles to learn new skills or improve processes. This shows that you’re not just looking for a job, but a career with them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This demonstrates your enthusiasm and helps you gauge if Mollie’s is the right fit for you.
