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- Tasks: Lead the front-desk team and ensure a top-notch guest experience.
- Company: Join Mollie's, a rapidly growing motel-diner brand in Bristol.
- Benefits: Enjoy free meals, wellness programmes, and career development opportunities.
- Why this job: Be part of a warm team and make a real impact in hospitality.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Embrace a fast-paced environment with plenty of growth potential.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Bristol, England, United Kingdom
Mollie’s is a growing family of twentieth‑century motel‑diners, celebrated for its innovative digital check‑in, EV chargers and “budget‑luxe” concept. The brand is expanding rapidly with new sites in Oxfordshire, Bristol, Manchester and beyond.
About Me
Mollie’s team is warm, welcoming and customer‑focused, passionate about exceeding expectations and maintaining the highest standards of service. We encourage learning, talent growth and career development.
Responsibilities
- Lead and manage the front‑desk team, ensuring efficient reception operations.
- Collaborate with the Reception Manager and housekeeping to maintain brand standards, guest policies and operational procedures.
- Provide a memorable guest experience with acute attention to detail.
- Support the adoption of state‑of‑the‑art technology and digital systems.
Qualifications
- Strong, related experience in a hotel or hospitality environment, with a proven track record of leading a professional, efficient, service‑focused team.
- Excellent organisational and communication skills.
- Eagerness to learn, build a career and embrace a fast‑growth environment.
Benefits
- Mollie’s Career Pathway programme including paid qualifications.
- Enhanced company maternity, paternity and adoption leave.
- Company sick pay.
- Free on‑site parking.
- Hospitality Rewards – discounts platform.
- Celebration Day – additional day of leave after three years of service.
- Complimentary meal every shift.
- Unlimited free tea, coffee and soft drinks every shift.
- Discounted food and accommodation.
- 24‑hour access to our wellness programme.
- Discounts on GHD and Cowshed products.
- Length of Service Rewards.
- Monthly awards scheme.
- Up to ÂŁ500 refer a friend scheme.
- Birthday reward.
Equal Opportunity Employer
Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job Function: Administrative
Industries: Hospitality
Head Receptionist in Bristol employer: Mollie's
Contact Detail:
Mollie's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mollie’s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in hospitality and how you can lead a team effectively at Mollie’s.
✨Tip Number 3
Show off your tech-savvy side! Since Mollie’s is all about state-of-the-art technology, be ready to discuss any digital systems you've used in previous roles. Highlighting your adaptability will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head Receptionist in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality. We’re looking for someone with a strong track record in leading teams and providing excellent service, so be specific about your achievements and how they relate to the Head Receptionist role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Mollie’s family!
How to prepare for a job interview at Mollie's
✨Know the Brand Inside Out
Before your interview, make sure you research Mollie's thoroughly. Understand their unique 'budget-luxe' concept and what sets them apart in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their values and expectations.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or improved service standards. Highlight your ability to motivate others and maintain a positive work environment, as this is crucial for the role.
✨Emphasise Customer Experience
Mollie's prides itself on providing a memorable guest experience. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that demonstrate your attention to detail and commitment to exceeding guest expectations.
✨Be Tech-Savvy
With the emphasis on state-of-the-art technology at Mollie's, it's important to show your comfort with digital systems. Brush up on any relevant software or tools you've used in the past and be prepared to discuss how you can support the adoption of new technologies in the workplace.
