At a Glance
- Tasks: Provide technical support and maintain cutting-edge post-production systems.
- Company: Join a leading post-production facility known for creativity and collaboration.
- Benefits: Work with exciting technology, enjoy career growth, and be part of innovative projects.
- Other info: Inclusive environment with opportunities for learning and development.
- Why this job: Make a real impact in the film and television industry while supporting creative teams.
- Qualifications: Experience in post-production tech support and strong troubleshooting skills.
The predicted salary is between 29700 - 36300 £ per year.
Join one of the UK's leading post-production facilities. This is an excellent opportunity for a technically skilled professional who enjoys solving complex challenges, working with cutting-edge technology, and supporting creative teams in a fast-paced post-production environment. As part of our Technology team, you'll play a critical role in maintaining, enhancing and securing the systems that support our clients, artists and production teams. You'll be responsible for delivering both preventative and reactive support, ensuring our technology remains reliable, efficient and fit for the demands of a constantly evolving industry.
What You'll Be Doing
- Providing day-to-day support, maintenance and troubleshooting across post-production and IT systems.
- Installing, configuring and maintaining technology infrastructure throughout the business.
- Managing support requests through the helpdesk system, ensuring tickets are resolved within agreed service levels.
- Supporting system upgrades, technical installations and infrastructure projects.
- Identifying opportunities to enhance workflows, improve operational efficiency and introduce new technologies.
- Contributing to the security and resilience of our systems, helping to safeguard client content and intellectual property.
- Collaborating closely with production and business teams to ensure technology solutions meet operational requirements.
- Providing regular updates and technical recommendations to the Head of Post Production Technology.
About You
You'll be a hands-on engineer with a naturally curious mindset, excellent troubleshooting skills and a passion for delivering outstanding technical support. You'll be comfortable working independently, prioritising competing demands and remaining calm under pressure.
Essential Skills & Experience
- Experience supporting technology within a post-production, broadcast, media or other creative environment.
- Strong understanding of video and audio post-production workflows.
- Solid Linux/Unix systems administration experience, including confident use of the command line and Bash.
- Working knowledge of Windows and macOS administration.
- Experience writing and maintaining shell/Bash scripts to automate tasks and improve workflows.
- Strong analytical and problem-solving abilities with a proactive approach to fault finding.
- Excellent communication and organisational skills.
- Ability to manage multiple priorities and deliver results within tight deadlines.
Desirable Skills & Experience
- Experience supporting Autodesk Flame and/or FilmLight Baselight environments.
- Familiarity with Avid Media Composer, Avid NEXIS, Pro Tools and related post-production technologies.
- Understanding of enterprise storage systems and data management.
- Knowledge of film, television or high-end post-production workflows.
Why Join Molinare Creative Group?
Our people are at the centre of everything we do. We are passionate about creativity, technology and collaboration, and we believe exceptional work is achieved by exceptional teams.
What We Believe In
- Teamwork - Sharing skills and experiences whilst supporting each other, ensures excellence across all our projects.
- Passion - We treat every project with respect and the time that it deserves.
- Expertise - By embracing our creative background, we take risks that allow us to aim higher.
- Talent - We nurture talent to grow and do something meaningful at Molinare, which raises the bar for all of us.
- Inclusion - We expand our creativity, knowledge and understanding when working with people from different backgrounds, cultures and thinking styles.
What You'll Gain
- The opportunity to work with leading-edge post-production technology.
- Exposure to some of the UK's most exciting film and television projects.
- A collaborative and supportive working environment.
- Opportunities for learning, development and career progression.
- The chance to make a genuine impact within a respected and innovative post-production facility.
If you're passionate about technology and excited by the opportunity to support creative excellence behind the scenes, we'd love to hear from you. Apply today and help shape the future of post-production technology at Molinare Creative Group.
Our Commitment to Inclusion
We are committed to creating an inclusive and accessible recruitment process. We welcome applications from all backgrounds and encourage candidates to let us know if they require any adjustments or accommodations during the hiring process. We're committed to ensuring every candidate has the support they need to perform at their best and enjoy a positive recruitment experience.
Technical Support Engineer employer: Molinare TV & Film
Molinare is an exceptional employer that fosters a collaborative and inclusive work culture, where creativity meets technology in the heart of post-production. As a Senior Colour Assist, you'll not only contribute to high-end productions but also have the opportunity to mentor junior team members and grow your expertise in a supportive environment. With a commitment to excellence and a passion for nurturing talent, Molinare offers a dynamic workplace that values teamwork and innovation, making it an ideal place for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Molinare TV & Film values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Molinare TV & Film might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Molinare TV & Film!
✨Direct Apply to Molinare TV & Film
Let's not forget to apply directly through the Molinare TV & Film website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Molinare TV & Film.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Molinare TV & Film. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Molinare TV & Film
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
