Key Account Manager Wholesale maternity cover

The Key Account Manager, reporting to the UK Country Manager, is responsible for managing strategic clients, building strong long-term relationships with them, guiding business operations, defining and implementing joint business plans with top clients, in order to ensure company results, in terms of sales and profitability. Please note that this position is a maternity replacement.

Main responsibilities

• Ensuring strategic relationships with a portfolio of major clients through joint business plans implementation and constant KPIs monitoring;
• Develop and maintain long term solid relationships with a portfolio of strategic clients, through networking activities, meetings, visits, presentations, etc;
• Ensure a regular presence also through store visits;
• Acquire a thorough understanding of needs and expectations through conceptual selling process for each top client, and understand the needs of their final customers;
• Formalize a Joint Business Plan, bringing together the interests in a single vision and objectives with a clear definition of an action plan to implement and follow up JBP;
• Coordinate all activities related to JBP, involving and constantly interacting with other departments of the company as well as external partners: Logistic partner, Visual, Communication, Marketing;
• Update & analyse sales performance (sell-out database report), and build action plans following result analysis;
• Ensure the right service level for top clients, being an interface between the client and the company for problem solving. Ensure back-office activities;
• Present new products to client, make sure that a plan for launch is implemented;
• Migrate and manage Non-EDI customers in a new digital order tool;
• Analyse the market and ensure Sales and Profitability;
• Perform market research and strategical analysis, in order to identify strategical clients among the existing ones or new ones;
• Contribute to the sales planning process and to the target definition for each top client and for each area (sales & profitability), with Country manager;
• Define and implement the commercial strategy for each top client / area;
• Regularly monitoring and reporting on results (sales & profitability; sell-out report);
• Carry out Gap analysis, and define action plans, also in collaboration with top clients.

Requirements:

• Minimum 2 years of sales experience as Sales Account preferably in Fast Moving or fashion field;
• Experience in conceptual selling model;
• Flexibility and ability to be effective in a fast changing environment;
• Extensive customer service experience;
• Strongly proactive approach and Goal oriented;
• Analytical and time management skills;
• Strong knowledge of Excel is mandatory;
• Knowledge of SAP is a plus;
• London based;
• English fluent or mother tongue, second language is a plus.

Moleskine is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.