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For Companies At a Glance
- Tasks: Support sales and service teams by managing CRM records and processing orders.
- Company: Join Molecular Devices, a leader in life sciences and biotechnology.
- Benefits: Enjoy competitive benefits, including healthcare and paid time off.
- Other info: Dynamic role with opportunities for growth in an international environment.
- Why this job: Make a real impact in scientific discovery while developing your skills.
- Qualifications: Experience with ERP/CRM systems and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re united by a shared commitment to innovate for tangible impact. Join us to help drive scientific discovery for customers in academia, biotech, pharma, and government, using automated and AI‑enabled technology to accelerate the development of safer, more effective therapeutics.
Position Overview
The European Service Administrator supports the European Sales and Service teams by updating CRM records, producing quotations and invoices, processing service plan orders, and contributing to continuous improvement activities. The role reports to the European Service Admin Manager and is located in Winnersh, UK (on‑site).
Key Responsibilities
- Update internal and external CRM records utilizing Molecular Devices ERP Systems.
- Create quotations and invoices for billable work.
- Generate work orders for Field Service Engineers.
- Process service plans and spare part orders.
- Participate in continuous improvement activities (including Daily Management).
- Perform ad hoc administrative tasks as needed.
Essential Qualifications
- Experience in a customer‑facing support role using ERP/CRM systems (Oracle / Salesforce / ServiceMax) preferred.
- Experience working in a high‑volume role updating internal and external CRM records and creating quotations and invoices for billable work.
- Strong communication skills to support varied internal and external customers.
Preferred Experience
- Experience working in an international environment and matrix organization (Europe/US).
- Proficiency in an additional European language (German or French) is highly beneficial.
Benefits
Molecular Devices offers a broad array of comprehensive, competitive benefit programs that add value to your life, including health care, paid time off, and additional programs.
Application
For more information, visit www.danaher.com.
European Service Administrator in Wokingham employer: Molecular Devices
Contact Detail:
Molecular Devices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Service Administrator in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Molecular Devices on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in life sciences and biotechnology. We want to show that we’re not just interested in the role, but also passionate about the industry and how our skills can contribute to their mission.
✨Tip Number 3
Practice common interview questions, especially those related to customer support and CRM systems. We should be ready to share specific examples of how we've handled challenges in previous roles—this will help us stand out!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace European Service Administrator in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the European Service Administrator role. Highlight your experience with CRM systems and customer support, as these are key for us at Molecular Devices.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about life sciences and how your skills can contribute to our mission. Be genuine and let your personality shine through!
Showcase Relevant Experience: When filling out your application, emphasise any previous roles where you’ve updated CRM records or created quotations. We love seeing how your past experiences align with what we do.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Molecular Devices
✨Know Your CRM Systems
Familiarise yourself with the ERP/CRM systems mentioned in the job description, like Oracle or Salesforce. Be ready to discuss your experience with these tools and how you've used them in previous roles to manage customer data effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully interacted with customers or team members in the past. Think about specific situations where your communication made a difference in resolving issues or improving processes.
✨Highlight Your Administrative Experience
Be prepared to talk about your experience in high-volume administrative tasks, such as creating quotations and invoices. Share specific examples that demonstrate your attention to detail and ability to manage multiple tasks efficiently.
✨Emphasise Continuous Improvement
This role involves contributing to continuous improvement activities, so think of instances where you've identified areas for improvement in your previous jobs. Discuss how you implemented changes and the positive outcomes that resulted from those efforts.