European Service Admin Manager in Winnersh

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI‑enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.

The European Service Admin Manager is responsible for managing the Europe Service Backoffice Team as well as providing hands‑on support when needed. This position reports to the Director of European Service and is part of the Europe Service team located in Winnersh, UK and will be an on‑site role.

In This Role, You Will Have the Opportunity To:

• Involvement in and managing the workload within the Backoffice Team, with initial emphasis on the Service Administration area, but with a strong focus on aligning and streamlining areas of synergy with Order Management.
• Collaborating with Sales and Service Departments to facilitate the day‑to‑day Service Backoffice operation(s) as well as resolving escalated internal and external customer cases.
• Actively identifying gaps in daily processes, leading and implementing continuous improvement activities within the Service Backoffice Team and when required involvement in ad hoc system updates and (company‑wide) projects.
• Work on the problem funnel to improve Service Backoffice’s day‑to‑day operation.

The Essential Requirements Of The Job Include:

• Proven experience in supervising a customer‑facing team, utilizing customer service quality metrics to enhance business performance and customer relationships as well as experience of managing projects.
• A broad knowledge of the sales and post sales processes, including experience of dealing with customer complaints through to issue resolution.
• A track record of identifying processes to improve as well as experience of leading their implementation.
• Strong communication skills to support varied internal and external customers.

It would be a plus if you also possess previous experience in:

• Experience working in an international environment (Europe/US).
• Understanding the sales process from quotations to shipment.
• The job language is English, but an additional European language would be highly beneficial.

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology.