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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support store performance.
- Company: Join a dynamic retail team focused on customer satisfaction.
- Benefits: Competitive pay, staff discounts, free parking, and generous leave.
- Why this job: Be part of a friendly team and make a real difference in customers' shopping experiences.
- Qualifications: No experience needed; just bring your passion for helping others.
- Other info: Great training and career progression opportunities await you!
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
- Contract: Temporary
- Hours: Part-time
- Hours of Work: 20 Hours per week, working Mon, Wed, Thur, Fri 10.00am - 15.30pm
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key Responsibilities
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% staff discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
Customer Service Assistant in Newbury employer: Mole Valley Farmers
Contact Detail:
Mole Valley Farmers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the store's values and mission. This way, you can show how your passion for customer service aligns with their goals.
✨Tip Number 2
Practice your people skills! Since this role is all about creating an exceptional shopping experience, think of examples where you've helped someone or solved a problem. It’ll make you stand out during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A neat appearance shows that you care about the role and the customers you'll be serving.
✨Tip Number 4
Apply through our website! We want to hear from you directly, so make sure you submit your application online. It’s the best way to ensure your interest is noticed and considered.
We think you need these skills to ace Customer Service Assistant in Newbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers. Share any experiences that highlight your friendly and solution-focused attitude. We want to see your enthusiasm shine through!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Use specific examples that demonstrate how you embody our values like being customer-first and committed.
Keep It Clear and Concise: We appreciate a straightforward application! Keep your language clear and avoid jargon. Make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mole Valley Farmers
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Whether it’s resolving a complaint or going the extra mile for a customer, having these stories ready will help you illustrate your passion for helping people and your ability to thrive in a fast-paced environment.
✨Be Ready for Role-Play Scenarios
In retail interviews, you might be asked to role-play a customer interaction. Practice common scenarios, like handling a difficult customer or upselling a product. This will help you feel more confident and demonstrate your problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
