At a Glance
- Tasks: Deliver exceptional customer service and support store performance.
- Company: Join a dynamic retail team focused on customer satisfaction.
- Benefits: Enjoy discounts, pension contributions, and generous leave.
- Other info: Great training and career progression opportunities await you!
- Why this job: Be part of a friendly team and make a real difference in customers' shopping experiences.
- Qualifications: No experience needed; just bring your passion for helping others.
The predicted salary is between 12 - 14 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part‑time
- Hours of Work: 22 Hours per week, working alternative weekends.
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key Responsibilities Include
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well‑presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution‑focused, with a team‑oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Service Assistant in Gainford employer: Mole Valley Farmers
Join our dynamic team as a Customer Service Assistant, where you'll be part of a supportive and inclusive work culture that prioritises customer satisfaction and employee growth. With comprehensive training, flexible hours, and generous benefits including a contributory pension and up to 25% store discount, we empower our employees to thrive in their roles while enjoying a fulfilling work-life balance. Located in a vibrant retail environment, this position offers the chance to make a real impact on customer experiences and advance your career within a company that values innovation and commitment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Gainford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what they stand for. This way, you can show them that you're not just another candidate but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared to handle any tricky questions during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Assistant in Gainford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that customer-first attitude shine through!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Highlight your relevant skills and experiences that align with our commitment to being knowledgeable and solution-focused.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and how you fit into our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mole Valley Farmers
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Whether it’s resolving a complaint or going the extra mile for a customer, having these stories ready will help you illustrate your passion for helping people and your ability to thrive in a fast-paced environment.
✨Be Ready for Role-Play Scenarios
In retail interviews, you might be asked to role-play a customer interaction. Practice common scenarios, like handling a difficult customer or upselling a product. This will help you feel more confident and demonstrate your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
