At a Glance
- Tasks: Deliver friendly service, help customers find products, and create a welcoming store environment.
- Company: Join a supportive business dedicated to rural communities and customer satisfaction.
- Benefits: Enjoy a competitive pension, generous discounts, and 33 days of annual leave.
- Other info: Flexible hours with excellent training and career progression available.
- Why this job: Be part of a team that values customer experience and offers growth opportunities.
- Qualifications: Passion for customer service, strong communication skills, and a willingness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 15 Hours per week, working Tuesday, Wednesday and Friday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key Responsibilities Include
- Delivering friendly, knowledgeable, and solution-focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow-up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
Customer Experience Team Member in Frome employer: Mole Valley Farmers
Mole Valley Farmers is an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. Employees benefit from a permanent contract, a contributory pension, and exclusive colleague discounts, all while working in a vibrant store environment in Bawdrip. With opportunities for personal growth and development, this role is perfect for those looking to make a meaningful impact in their community.
