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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support store performance.
- Company: Join a friendly retail team focused on customer satisfaction.
- Benefits: Competitive pay, staff discounts, free parking, and generous leave.
- Why this job: Be part of a dynamic environment where you can grow and make a difference.
- Qualifications: No experience needed; just a passion for helping others.
- Other info: Great training and career progression opportunities await you!
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 12 Hours per week, working weekends.
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% staff discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
Customer Service Assistant in Devizes employer: Mole Valley Farmers
Contact Detail:
Mole Valley Farmers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Devizes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what they stand for. This way, you can show them that you're not just another candidate but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and prepared when it’s your turn in the hot seat.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your problem-solving skills and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Devizes
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. This will show us that you truly embody our values!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific responsibilities from the job description and how you can contribute to our team in Devizes.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your key strengths and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mole Valley Farmers
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've provided excellent customer service. Whether it's resolving a complaint or going the extra mile for a customer, having concrete examples ready will highlight your passion for helping people and your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
✨Dress the Part
Even though the role is in retail, dressing smartly can make a great first impression. Aim for a polished look that reflects the company’s brand. It shows that you take the opportunity seriously and are ready to represent their values from day one.
