At a Glance
- Tasks: Deliver exceptional customer service and coordinate operations for smooth order processing.
- Company: Join a friendly team supporting British agriculture with a focus on service excellence.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and career growth opportunities.
- Other info: Inclusive culture with excellent training and development opportunities.
- Why this job: Make a real impact while helping others in a fast-paced, collaborative environment.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.
Application Deadline: 26 April 2026
Department: Customer Service
Location: Huntworth Mill
About The Role
Contract: Permanent
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.
As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.
Key Responsibilities
- Deliver exceptional customer service through timely and accurate order processing
- Liaise with internal teams to ensure smooth delivery and stock management
- Handle customer queries with empathy and professionalism
- Support and mentor new team members
- Maintain and update standard operating procedures
- Take ownership of service improvement projects
- Identify and implement process efficiencies
About You
- Experience in a customer-facing role, with a passion for helping others
- Strong attention to detail and excellent organisational skills
- Confident communicator across teams and levels
- Proficient in Microsoft Office and comfortable using digital tools
- Inclusive, empathetic, and solution-focused
- Adaptable, resilient, and committed to personal growth
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% staff discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
Customer Service Coordinator employer: Mole Valley Farmers
Join our dynamic team at Huntworth Mill as a Customer Service Coordinator, where you'll be part of a supportive and inclusive environment dedicated to excellence in service and continuous improvement. We offer a range of benefits including a generous pension scheme, substantial staff discounts, and ample opportunities for personal and professional growth, making us an exceptional employer for those passionate about making a difference in British agriculture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and what it’s really like to work as a Customer Service Coordinator. This insider info can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with the role's responsibilities, especially around customer service and teamwork. We want to see your passion shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've handled customer queries or improved processes in previous roles. We love hearing about your proactive approach!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind. And remember, apply through our website for the best chance at landing that Customer Service Coordinator role!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Coordinator role. Highlight any customer-facing roles you've had and showcase your problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Be sure to mention why you’re excited about working with us at StudySmarter.
Showcase Your Communication Skills:As a Customer Service Coordinator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing style or by providing examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mole Valley Farmers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you demonstrate your suitability and enthusiasm for the position.
✨Showcase Your Problem-Solving Skills
Since this role involves solving customer queries, prepare examples of how you've successfully handled similar situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Communicate Clearly and Confidently
As a Customer Service Coordinator, you'll need to liaise with various teams. Practice articulating your thoughts clearly and confidently during the interview. Remember to listen actively and engage with your interviewers, showing that you're a great communicator.
✨Emphasise Your Team Spirit
This role is all about collaboration, so be ready to discuss your experiences working in teams. Share examples of how you've supported colleagues or contributed to team success, showcasing your inclusive and empathetic nature.
