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- Tasks: Deliver friendly service, help customers find products, and create a welcoming store environment.
- Company: Join a supportive business that values rural communities and customer service.
- Benefits: Earn £10.00 – £12.21/hour, enjoy discounts, free parking, and 33 days annual leave.
- Why this job: Be at the heart of retail, making a positive impact on customers every day.
- Qualifications: Passion for customer service, strong communication skills, and a willingness to learn.
- Other info: Great training, career progression, and a fun team atmosphere await you!
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly, knowledgeable, and customer‑focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
Application Deadline: 29 May 2026
Department: Retail
Location: Newton Abbot
Compensation: £10.00 – £12.21 / hour
About The Role:
Contract: Permanent | Hours: Part‑time | Hours of Work: 7.5 Hours per week, working Saturday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high‑quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
- Delivering friendly, knowledgeable, and solution‑focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow‑up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You:
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self‑motivated, with a flexible and team‑oriented attitude. Experience in customer‑facing roles is a bonus, but not essential; we’re happy to support your development.
What We Offer:
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
Customer Experience Team Member employer: Mole Valley Farmers
Contact Detail:
Mole Valley Farmers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries or promote products. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be yourself during the interview! They’re looking for someone friendly and approachable, so let your personality shine through. Share your passion for customer service and how you can contribute to creating a welcoming environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile for a customer or how you enjoy helping people. This will help us understand why you’d be a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer Experience Team Member. This shows us that you’ve done your homework and are genuinely interested in the role.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and to the point. Avoid jargon and make sure your key points stand out. This makes it easier for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at Mole Valley Farmers
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to share examples of how you've handled customer queries or resolved issues in the past. This shows your genuine interest in providing a friendly and knowledgeable service.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Highlight times when you supported your colleagues or contributed to a positive team atmosphere.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of products the company offers. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to learning.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, or how they support rural communities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.