At a Glance
- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences.
- Company: Join a vibrant retail environment focused on growth and teamwork.
- Benefits: Enjoy competitive pay, discounts, generous leave, and career development.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real impact in retail while inspiring and motivating your team.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for a confident and customer-focused Assistant Manager to join our team. This is a key leadership role in supporting the Store Manager, driving commercial success, and ensuring every customer enjoys an exceptional experience. If you’re passionate about retail, love motivating teams, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Full-time
- Hours of Work: 40 Hours per week, working 5 out of 7 days, including every other weekend.
As Assistant Manager, you’ll play a vital role in the day-to-day running of the store. You’ll lead by example, inspire your team, and create a positive, knowledgeable, and solution-focused environment that reflects our values. You’ll also take on the responsibilities of the Store Manager in their absence.
Key responsibilities include:
- Driving store sales and margin performance through innovative thinking
- Collaborating on the creation and delivery of the store’s sales budget and business plan
- Ensuring visual merchandising standards are met and stock availability is maximised
- Leading seasonal promotions and local events with creativity and customer focus
- Putting customers first by ensuring every interaction is friendly, respectful, and solution-oriented
- Recruiting, onboarding, and developing team members who embody our values
- Managing stock integrity, store audits, and financial controls with accuracy
- Ensuring compliance with health & safety and company policies
About You
- Proven experience in a supervisory or management role within a retail or customer-facing environment
- Experience managing stock, merchandising, and delivering commercial targets
- Excellent communication and interpersonal skills
- Strong understanding of retail operations, including sales, stock control, and customer service
- Confident interpreting financial data and managing budgets
- Solid IT skills and awareness of Health & Safety and GDPR compliance
- A natural ability to lead, motivate, and inspire others
- You’ll be proactive, approachable, and solution-focused, with a flexible and team-oriented attitude.
- A passion for delivering outstanding customer service and driving continuous improvement is key
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Assistant Manager in Billingshurst employer: Mole Valley Farmers
Join our dynamic team in Billingshurst as an Assistant Manager, where you'll not only lead and inspire a passionate group but also enjoy a supportive work culture that prioritises employee growth and development. With excellent benefits such as a contributory pension scheme, generous colleague discounts, and comprehensive training opportunities, we are committed to ensuring that every team member thrives in their role while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Billingshurst
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mole Valley Farmers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mole Valley Farmers!
We think you need these skills to ace Assistant Manager in Billingshurst
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mole Valley Farmers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mole Valley Farmers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mole Valley Farmers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mole Valley Farmers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
