We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member, working on the tills. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
Contract: Permanent
Hours: Part-time
Hours of Work: 6 Hours per week, working every other Saturday and Sunday
As a Customer Experience Team Member, you’ll be at the heart of our store — working on the tills, helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
Delivering friendly, knowledgeable, and solution-focused service
Building strong relationships with customers and understanding their needs
Promoting current offers and recommending suitable products
Supporting the delivery of sales targets and store KPIs
Handling customer queries and taking ownership of follow-up
Demonstrating strong product knowledge across all departments
Promoting our membership scheme and processing transactions accurately
Maintaining high standards of store presentation and stock awareness
Following health & safety procedures and safe working practices
Hours: Part-time
Hours of Work: 6 Hours per week, working every other Saturday and Sunday
As a Customer Experience Team Member, you’ll be at the heart of our store — working on the tills, helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
Delivering friendly, knowledgeable, and solution-focused service
Building strong relationships with customers and understanding their needs
Promoting current offers and recommending suitable products
Supporting the delivery of sales targets and store KPIs
Handling customer queries and taking ownership of follow-up
Demonstrating strong product knowledge across all departments
Promoting our membership scheme and processing transactions accurately
Maintaining high standards of store presentation and stock awareness
Following health & safety procedures and safe working practices
About You
A genuine interest in customer service and retail
Strong communication and interpersonal skills
Good IT skills and a willingness to learn new systems
Ability to work under pressure and manage multiple tasks
Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
Strong communication and interpersonal skills
Good IT skills and a willingness to learn new systems
Ability to work under pressure and manage multiple tasks
Awareness of Data Protection / GDPR and Health & Safety standards
You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
