Admin & Sales Team Member in Shepton Mallet

We're looking for an organised, customer-focused Admin & Sales Team Member to join our team.

This is a varied role that combines administration, stock management and customer service responsibilities, making you an important part of the branch's day-to-day operation. You'll help maintain accurate stock records, support branch compliance activities and deliver excellent service to customers both in-store and over the phone.

If you enjoy working in a busy environment, have a keen eye for detail, and take pride in providing great service, we'd love to hear from you.

Contract: Permanent
Hours: Full-time
Hours of Work: 42.5 Hours per week, working Monday to Friday 08:00 - 17:00, 30 min lunch

Reporting to the Stock & Compliance Manager, you'll play a key role in supporting the smooth running of the branch. Working closely with colleagues across the store, you'll help maintain stock accuracy, complete important administration tasks, support compliance activities and ensure customers receive a friendly and professional experience.

Key responsibilities include:

Maintaining accurate stock records and supporting stock control activities
Receiving deliveries and processing stock accurately
Assisting with stock takes and investigating discrepancies
Managing outstanding customer and branch orders
Completing routine administration tasks and branch paperwork
Supporting branch audit and compliance activities
Delivering excellent customer service at the sales counter and over the phone
Processing customer transactions accurately and efficiently
Helping maintain a safe, organised and welcoming branch environment
Working collaboratively with colleagues to support branch success

Previous experience in a retail, trade, warehouse, administration or customer-facing environment
Strong organisational skills and attention to detail
Confident using computer systems and Microsoft Office
Excellent communication and customer service skills
A positive and proactive approach to work
Reliable, adaptable and willing to learn
Comfortable working in a fast-paced environment and managing a variety of tasks
A team player who enjoys supporting colleagues and customers alike

📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨 👩 👧 👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.